Box Office Supervisor - Peoria Civic Center

Position: Box Office Supervisor

Department: Finance

Reports to: Box Office Manager

FLSA Status: Full-time, Hourly, Non-exempt

Summary: Legends Global, the leader in privately managed public assembly facilities, has an excellent and immediate opening for Box Office Supervisor at the Peoria Civic Center. The Box Office Supervisor oversees ticket sales and all other seller activities for the Peoria Civic Center box office. Starting pay is $20-$24 per hour, depending on experience. Benefits include paid vacation, 11 paid holidays, paid sick time, group insurance, 401k.

• Oversee all ticketing accounting regarding receipts, data entry, auditing reports, cash handling procedures, etc.
• Prepare weekly staff reports.
• Prepare final box office reports and event settlements when needed.
• Schedule and supervise box office staff during open hours.
• Audit/balance ticket seller cash drawers at shift end.
• Ensure Box Office is stocked with necessary supplies for sellers (ticket stock, envelopes, office supplies, etc…)
• Resolve customer service issues.
• Assist with event builds in ticketing system.
• Communicate with Box Office Manager, Event Staff and Promoters throughout events.
• All other duties and responsibilities as assigned.

• Directly supervise ticket sellers.

To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor’s degree in business management, accounting, related field or comparable experience is preferred.
• Supervisory experience is essential.
• Prior ticketing experience helpful.
• Cash Handling Experience is preferred.
• Excellent communication, interpersonal and organizational skills required.

• Professional communication skills, written and verbal, with English fluency.

• Proficiency with Microsoft Office Excel, Word, Outlook.
• Ability to use ticketing equipment, calculator, telephone, credit card machine.
• Ability to use an electronic timeclock for recording hours worked.

• Ability to pass a criminal and financial background check according to company standards.
• Must be available to work hours as required by events, including weekends, evenings and holidays as needed.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Regular lifting of up to 25 lbs.; occasional lifting of up to 50 lbs.
• Must move around the facility, and must speak and hear sufficiently to communicate effectively with patrons and staff.
• Must navigate narrow passageways and work in confined spaces.
• Must work seated for long periods of time.
• Must count cash and work at a computer.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.