Director of Operations

Lakehurst Financial Group is an independent financial services practice of Thrivent Financial. We take a broad-based approach to helping our clients achieve multiple financial goals. Lakehurst Financial Group helps our clients analyze their current situation, develop in-depth financial programs, and help them implement an integrated financial strategy.

Thrivent Financial is a faith-based, not-for-profit financial services organization with approximately 2.6 million clients. As the nation's largest fraternal benefit society, we're here solely to help others. We help every day through the financial solutions we offer, the client activities we support, and the resources we provide to the Christian community and nonprofit organizations.

The Director of Operations is responsible for the function and performance of operations and support staff. Position will typically supervise staff in the performance of their duties and may be responsible for establishing or contributing ideas for department processes, procedures, and protocols. The Director of Operations reports to and is employed by Lakehurst Financial Group.

Salary: $90,000-$100,000 annually with benefits and PTO.

Position Roles/Responsibilities/Accountabilities

• Promote the firm's mission, culture and core values through day-to-day leadership and management
• Drive initiatives that help the firm enhance profitability and achieve business objectives
• Develop, execute, and oversee workflow, processes, and Standard Operating Procedures for practice
• Work with Lead Advisors to determine staffing needs
• Determine training and onboarding plan for new hires
• Develop and maintain job descriptions
• Manage support staff
• Develop criteria to gauge team effectiveness
• Conduct bi-annual performance reviews
• Prepare and facilitate weekly team meetings
• Lead strategy, development, and implementation of projects
• Drive culture within the team by scheduling team events
• Update policies and procedures in accordance with SEC and FINRA standards
• Own practice marketing efforts to increase brand awareness and drive new business
• Work with marketing team to manage the production, scheduling, posting, and reporting of all marketing content and campaigns
• Develop and maintain all regulatory files
  
  Monitor and support licensing and continuing education requirements for all members of the team
• Oversee client account setup
• Additional responsibilities may be assigned in accordance with licensure and business needs
• Manually enter information provided by the FA into electronic application systems and email, lock sign or submit.
• Note CANNOT be listed as the servicing representative AND need to note their FA is selling agent within the rep questionnaire.

Position Qualifications

• Position Qualifications
  • Minimum 5 years of experience in the investment industry
  • Minimum 3 years of experience overseeing others
  • Securities license (6/63, 7/66 or 7/63 & 65) and Life, Health and Annuity license may be required depending on responsibilities
  • Strong interpersonal skills
  • Complete knowledge of financial products used by the firm
  • Thorough understanding of the technology used by the firm and how it applies to clients
  • Strong technical computer aptitude and knowledge of business tools (e.g., Microsoft Word, Excel, PowerPoint, Salesforce)
  • Ability to handle multiple tasks and maintain a high quality of work while experiencing frequent interruptions
  • Ability to maintain integrity of sensitive/confidential information

Competencies

• Planning/Organizing
• Customer Focus
• Communication
• Interpersonal Skills
• Teamwork and Collaboration
• Adaptability/Flexibility

External/Internal Dependencies

• Must be able to work with all roles of the Lakehurst Financial Group
• Must be able to represent the organization in work with external clients
• Must be able to cultivate and maintain relationships with outside organizations

As part of Lakehurst Financial Group's recruiting/hiring/contracting process, a verification of a candidate's background will be made to complete the process. Fingerprints will be required as part of FINRA registration process a for submission to the Federal Bureau of Investigation for review against nationwide fingerprint records.

All persons with securities registrations are subject to TIMI's Outside Securities Accounts Policy which requires all outside brokerage accounts to be maintained at one of the firms designated by TIMI.

Pay Transparency

Thrivent provides Equal Employment Opportunity (EEO) without regard to race, religion, color, sex, gender identity, sexual orientation, pregnancy, national origin, age, disability, marital status, citizenship status, military or veteran status, genetic information, or any other status protected by applicable local, state, or federal law. This policy applies to all employees and job applicants.

Thrivent is committed to providing reasonable accommodation to individuals with disabilities. If you need a reasonable accommodation, please let us know by sending an email to  or call  and request Human Resources.