Regional Banking Relationship Specialist

• Provide first-line customer service support for Business Banking customers for several Relationship Managers
• Open and maintain business depository accounts, including executing documentation with customers
• Handle Business Banking overdrafts and non-sufficient funds for customers owned by Relationship Managers
• Service post-loan-closing needs, including processing loan advances, loan payments, and payoffs in accordance with Huntington policy
• Research and resolve service and operational issues involving deposit accounts and credit relationships
• Ensure fraud processes are initiated and followed up according to Huntington standards
• Serve as a product liaison for products used by Business customers
• Suggest bank products and services and connect customers with appropriate colleagues
• Maintain current knowledge of products, services, departmental systems, technology, policies, and procedures
• Identify, assess, and manage risk while adhering to policies and procedures
• Identify issues of concern and keep department management informed as needed
• Perform other duties as assigned

• High School Diploma or GED
• Minimum of 1 year of experience in a high-volume clerical support or banking role
• Excellent customer service skills
• Excellent written and verbal communication skills, including professional grammar and demeanor
• Strong organizational skills with attention to detail, planning, and follow-up
• Ability to build and expand quality internal and external customer relationships
• Ability to multitask and work under pressure with minimal supervision
• PC and internet proficiency
• Applicants must be currently authorized to work in the United States on a full-time basis
• Huntington will not sponsor applicants for immigration benefits

Demonstrates expertise in providing customer service support for Business Banking, including account management, loan processing, and risk assessment while maintaining compliance with policies and procedures. Proficient in building customer relationships and resolving operational issues effectively.

• Customer Service Skills
• Business Banking Experience
• Loan Processing
• Risk Management
• Organizational Skills

• Account Management
• Loan Advances
• Loan Payments
• Fraud Processes
• Documentation Execution
• Operational Issue Resolution
• Risk Assessment

• Excellent Communication Skills
• Attention to Detail
• Multitasking Ability
• Relationship Building

• High School Diploma
• GED

• Business Banking
• Customer Relationships
• Huntington Standards
• Clerical Support

• PC Proficiency
• Internet Proficiency