Program Representative

Overview

Job

Requisition
Closing Date: 02/11/2026
Agency:
Department of Employment Security
Class

Title:

EMP SEC PROGRAM REPRESENTATIVE (13650) Upward Mobility Program
Skill Option:
None
Bilingual Option:
None
Salary:
Anticipated starting salary $4,954 monthly:
Full range $4,954 – $6,894 monthly
Job Type: Salaried
Category:
Full Time
County:
Peoria

Number of Vacancies : 1
Bargaining Unit Code: RC062 Technical Employees, AFSCME
Merit Comp Code:
This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position. All applicants who want to be considered for this position MUST apply electronically through the website. State of Illinois employees should click the link near the top left to apply through the employee career portal. Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

• Under general supervision, for an assigned area, serves as a Program Representative for the Illinois Department of Employment Security (IDES).
• Performs functions related to receipt, review, entry, analysis and resolution of all types of routine, complex and special claims on benefit entitlement programs administered by IDES.
• Assists clients with various programs and services offered by IDES and partner agencies.
• Adjudicates monetary and non-monetary benefit claim issues, providing eligibility determinations for routine, initial or continued claims.
• Advises clients on work attitudes, habits, relationships and attire as related to a specific job referral.
• Establishes and maintains activity reports to demonstrate work activity and detail time charging.
• Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

• Requires knowledge, skills and mental development equivalent to four (4) years of college with academic background in social/behavioral sciences or business; OR
• Requires two (2) years (3,000 work hours) of experience as a department intermittent staff member and a minimum of two (2) years college credits completed with passing grades in social/behavioral sciences or business; OR
• Requires four (4) years (6,000 work hours) as a department intermittent staff member.

• Requires an Illinois State Police background check and self-disclosure of any criminal history.
• Requires ability to travel in the performance of duties, with overnight stays as appropriate.
• This position is considered light work as defined by the U.S. Department of Labor (20 CFR 404.1567(b)). Light work involves lifting no more than 20 pounds at a time with frequent lifting or carrying of objects weighing up to 10 pounds. This job may require a good deal of walking or standing, or involves sitting most of the time with some pushing and pulling of arm or leg controls.
• Requires ability to attend seminars, conferences, and trainings to stay current on methods, tools, ideologies, or other industry related topics relevant to the job duties.
• This position has been found to meet the requirements in section 4A-101 of the Illinois Governmental Ethics Act requiring the occupant/employee to file a Statement of Economic Interest. The Illinois Governmental Ethics Act (5 ILCS 420/4A et seq.) requires certain state officials and employees to file annual Statements of Economic Interest with the Office of the Secretary of State that will be made available for examination and copying by the public.
  
  All employees required to file a Statement of Economic Interest are also required to file the Supplemental Statement of Economic Interest with the Executive Ethics Commission. (See Executive Order 15-09) Fines and penalties apply to untimely filings.
• The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description.

The Illinois Department of Employment Security’s (IDES) mission is to serve Illinois workers and employers to the best of our ability and to use our knowledge of the Illinois workforce to inform sound policy decision making. IDES encourages…