Idva-Field Veterans Service Officer (Peoria)

Idva-Field Veterans Service Officer (Peoria)

This role supports veterans and their families by helping them understand and access the benefits and services available to them. It involves working one-on-one with individuals, guiding them through claims and answering questions in a clear and supportive way. The position also connects with community partners and represents the department at local events to share information and resources.

Essential functions include acting as a service officer for the field services division within the IL Department of Veterans' Affairs whilst managing the operation of a field office, with emphasis on claims and the origination of appeals. Advocates for veterans, retirees, spouses and dependents regarding applicable benefits. Serves as liaison with various county, state, and federal agencies, in establishing veterans entitlements to benefits, resources and services.

Represents the IL Department of Veterans' Affairs at various community affairs and public events, explaining the functions of the IL Department of Veterans' Affairs. Trains and/or assists in the training of newly appointed veterans' service officers. Performs other duties as required or assigned within the scope of the duties enumerated above.

Minimum qualifications require knowledge, skill, and mental development equivalent to the completion of two years college with emphasis in business administration or public administration. Requires an honorable discharge from service in the armed forces of the United States. The veteran must have served during a time of hostilities with a foreign country, and must meet one or more of the following conditions: (i) the veteran must have served a total of at least 6 months.

(ii) the veteran served for the duration of hostilities regardless of the length of engagement. (iii) the veteran was discharged on the basis of hardship. (iv) the veteran was released from active duty because of a service-connected disability and was discharged under honorable conditions.

The Illinois Department of Veterans Affairs offers a robust benefit package including flexible work schedules in many program areas (where applicable), health, life, vision, and dental insurance. 12 weeks paid maternity/paternity leave. Pension plan. Compensation, and other pre-tax benefit programs. Employees earn twelve (12) paid sick days annually. Ten to twenty-five (10-25) paid vacation days based on years of service. Employees earn three (3) paid personal days, pro-rated based on start date.

Thirteen-fourteen (13-14) paid state holidays annually.