Financial Advocate

Overview

Illinois Cancer Care is seeking a full-time Financial Advocate to join our team! The primary purpose of Financial Advocate is to assist patients in accessing financial resources to help them pay for medical services by offering a wide variety of options.

• Hiring Pay Range: $17.00-$24.00 per hour (Based on experience, education, and other factors)
• Medical, dental, and vision insurance (multiple plan options)
• Special wellness programs – Maven, Hinge Health, Livongo, Vitality, and Wondr
• 401(k) retirement plan with employer contributions
• Company‑paid life, short‑term, and long‑term disability insurance
• Health Savings Account (HSA) & Flexible Spending Accounts (FSA)
• Paid time off and holidays
• Employee Assistance Program (EAP)
• Discounts through our Perks Program

• Verify and obtain insurance coverage benefits for patients and ensure all demographics are current.
• Perform financial counseling with patients prior to treatment, which includes explaining all financial obligations, billing process, and establishing payment arrangements with documentation in EMR and billing systems.
• Assist patients in obtaining financial assistance, outside assistance and assist patients in filling out necessary forms relative to financial liability.
• Communicate to the treatment team and Business office regarding any anticipated issues with coverage that may impact patient treatment timelines.
• Communicate with internal and external Navigators to coordinate assistance and support initiatives of the practice.
• Communicate with pharmaceutical companies and other resources to obtain grants and financial aid.
• Follow up with delinquent patient accounts by contacting patients and/or patient family and arrange payment plans to ensure full payment of medical services.
• Maintain knowledge of current reimbursement trends and developments in billing as it relates to the operations of the practice.
• Ensure strict confidentiality of financial and medical records.
• Respond to inquiries from providers and patients about patient intake, registration, fees, reimbursements, and denials.
• Maintain indigent drug process for hardship patients.
• Attend coding conferences, workshops, and in‑house sessions to receive updated coding changes and/or regulations as well as software of the Business Office and/or ILCC EMR.
• Communicate with outside facilities in a courteous, helpful manner.
• Communicate with co‑workers in a courteous helpful manner.
• Work additional hours when requested.
• Other duties as assigned.

• High school diploma or GED.
• Previous medical billing experience and knowledge of medical terminology.

• Work may require sitting for long periods of time, also stooping, bending and stretching for files and supplies.
• Occasionally lifting files or paper weighing up to 50 pounds.
• Requires manual dexterity sufficient to operate keyboard, typewriter, calculator, telephone, copier and other such office equipment as necessary.
• Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts. It is necessary to view and type on computer screens for long periods of time.
• Requires the ability to work under stressful situations with high concentration/energy level.
• Work is performed in an office environment and involves frequent contact with physicians, staff, patients and the general public.
• Workload may be large volumes at times and stressful. Contact may involve dealing with emotional and upset patients and/or family members.
• The employee may be exposed to communicable diseases and other constitutions common to the clinical environment.
• Safety policies and good health practices are expected to be understood and observed.