Medical Office Representative – Child​/Adolescent Outpatient Behavioral Health

Medical Office Representative 1

The Medical Office Representative 1 coordinates and participates in the daily clinic preparation process, including patient registration, patient check in/out, charge posting/cash management and appointment scheduling. Consistently communicates and documents information to ensure patients' needs are met. Under the direction of a health care provider, the Medical Office Representative 1 also ensures timely flow of patients, and assists physicians, advance practice providers, and nurses to provide optimal care to patients and families.

Certification & Licensure Requirements:

• Basic Life Support (BLS) within 30 days - American Heart Association (AHA)
• Medical Terminology Upon Hire

Experience Requirements:

• Previous public contact position, basic computer skills, and experience using fax machine, copier and other general office equipment. Other experience will be taken into consideration.
• Previous work experience in medical office setting preferred.

Other Requirements:

Strong communication skills and professional telephone etiquette; observes high standard of confidentiality; ability to deal with a large volume of calls and multiple tasks concurrently; memory for details; ability to prioritize and complete tasks under stressful conditions with interruptions; ability to accept and implement change and function in instances where clear directions are not always apparent. Ability to take initiative to support the development and success of role and department.

Must be able to work independently as well as function as part of the clinic team. Interpersonal skills necessary to deal effectively with staff members, patients, regulatory agencies, and officials.

Patient Check-In/ Registration/ Account Setup

Patient Check Out/ Eligibility/ Appointment Coordination

Patient Scheduling

Insurance verification;
Competent and proficient with coverage and rules that apply to eligibility, network coverage, and benefits.

Answers telephone, takes and delivers messages to physicians, nurses and others. Reports and documents medical information obtained from patients and referring physicians accurately, completely and in a timely manner. Distributes all messages according to practice communication standards.

Receives and processes patient payments

Providing patient follow up information and communication letters

Manages all incoming patient care requests related to in-basket activities, referrals, work queue activity, and incoming telephone calls.

Initiates and secure prior authorizations as needed

Manages multiple providers' schedules and floats to other workstations as needed

Rooming patients:
Collects vitals and pertinent information regarding the patient's chief complaint, family history, social history, and required health screenings.

Completes medication reconciliation and health education as applicable upon arrival for a patient visit.

Assists with preparing the rooms for clinic patient visits.

Assists with in office procedures and physician/department needs.