Patient Account Representative I FT

Job Details

Job Location:

Peoria Office - Peoria, IL 61615

Salary Range: $18.51 - $26.94 Hourly

Who we are looking for:
People who are passionate about the care of our patients. We are looking for individuals who want to be part of a medical team that puts our patients first and works well with a team of professionals. Someone who wants a successful career in the eye care profession where your efforts make a difference. We want people who are tech-savvy, enthusiastic, cares about others, and wants to work in a fast paced and fun environment.

• Paid time off
• Paid holidays
• Insurance - health, dental, group term life, and short-term disability
• Uniform allowance
• Jury duty pay
• Traditional and Roth 401k with match
• Profit sharing contribution
• Awards program
• Continued education & advanced training opportunities
• Employee discounts

This is a 40 hour per week position.

Work hours are somewhere between 7 am and 5:30 pm dependent on the position and patient needs. Some positions may work on a Saturday rotation with hours between 7 am and 12 pm.

This position may require traveling to all of our locations.

An Equal Opportunity Employer, Including Disability.

• The Patient Accounts Representative I is responsible for performing routine insurance and patient account follow-up to support accurate billing, timely reimbursement, and resolution of outstanding account balances. Responsibilities include submitting claims, posting payments and remittances, verifying insurance information, reviewing account activity, following up on aged accounts receivable, assisting patients with billing questions, and establishing approved payment arrangements.

• High school diploma or equivalent required.
• A minimum of one year of medical-billing experience preferred; physician-office billing experience preferred.
• A minimum of one year of customer-service experience preferred.
• Experience with insurance claims, payment posting, accounts receivable, benefit verification, or patient account resolution preferred.
• Working knowledge of Medicare, Medicaid, and commercial-insurance billing guidelines preferred.
• Working knowledge of medical and insurance terminology, billing forms, remittance information, and basic CPT and ICD-10 coding concepts preferred.
• Experience using practice-management systems, electronic health records, clearinghouse applications, payer portals, and Microsoft Office applications preferred.

• Working knowledge of physician billing, insurance claims, payment posting, remittance processing, account follow-up, and patient financial responsibility.
• Ability to review account history, claim status, payments, adjustments, correspondence, and remittance information to determine appropriate routine follow-up.
• Strong analytical, investigative, and troubleshooting skills, including the ability to identify account discrepancies and recommend or complete appropriate corrective action within established authority.
• Excellent written and verbal communication skills.
• Excellent customer-service skills and the ability to discuss sensitive financial matters calmly, clearly, and respectfully.
• Strong organizational, mathematical, computer, and follow-up skills.
• Ability to work accurately and maintain attention to detail while managing multiple accounts, deadlines, telephone calls, and assigned work queues.
• Ability to work independently, follow established procedures, and recognize when an account requires escalation.
• Ability to use practice-management systems, payer portals, electronic billing applications, Microsoft Word, and Microsoft Excel.
• Ability to maintain effective and cooperative working relationships with patients, guarantors, staff, leaders, providers, insurance representatives, and other departments.
• Ability to adapt to changing payer requirements, departmental procedures, technology, and work priorities.
• Ability to maintain confidentiality and protect patient, insurance, and financial information in accordance with HIPAA and IEC policies.