Patient Services Representative – CMPG Pain Management Center

• Functions as department receptionist, creating a welcoming environment.
• Greets patients, visitors, providers, vendors and others with a warm, positive attitude
• Identifies patient in accordance with the National Patient Safety Goals.
• Actively participates in patient handoff to the prep areas by passing on pertinent patient information/concerns.
• Keeps personal conversations and phone calls to a minimum.
• Maintains patient confidentiality through appropriate level of voice.
• Maintains neat and organized front desk.
• Ensures front waiting area is free of clutter and maintained for patient safety.
• Uses professional etiquette and answers telephones promptly.
• Takes complete and accurate messages, relays information promptly.
• Keeps patients and families informed of delays or untimeliness of care.
• Demonstrates effective communication skills to promote smooth patient flow through the department.
• Informs nurse of patient cancellations and requests to stop add-on patients promptly.
• Performs clerical functions with accuracy and promptness.
• Assembles all necessary paperwork for the patient’s chart.
• Utilizes legible handwriting to eliminate errors.
• Creates accurate patient consent forms on the computer with proper spelling, correct provider, procedure name and patient name.
• Notifies supply order technician of need for additional supplies.
• Maintains competency in computer system and software programs utilized and seeks opportunities for growth development.
• Maintains knowledge of patient scheduling programs.
• Maintains knowledge of patient care computer programs.
• Attends computer classes as needed or scheduled.
• Acts as resource person to the staff members including clinical staff regarding operations of the front desk.
• Maintains adequate knowledge of medical terminology.
• Participates in activities to improve performance in the department and enhance customer satisfaction.
• Enters procedure statistics into database program in an accurate and timely manner.
• Attends staff meetings and department in-services regularly.
• Actively participates in approaches to improve patient satisfaction and maintains patient confidentiality.
• Participates on a department task team.

• Associate's Degree:
  Related Field
• Certifications:
  
  ,
• Experience In Lieu of Education

Demonstrates strong communication skills and maintains patient confidentiality while efficiently managing front desk operations. Proficient in patient scheduling and clerical functions, ensuring accurate documentation and a welcoming environment for patients and visitors.

• Patient Scheduling
• Clerical Functions
• Effective Communication Skills
• Medical Terminology
• Patient Confidentiality

• Clerical Functions
• Patient Scheduling
• Accurate Documentation
• Legible Handwriting
• Database Entry

• Positive Attitude
• Customer Satisfaction
• Professional Etiquette

• Associate's Degree:
  Related Field

• Patient Safety Goals
• Patient Flow
• Patient Consent Forms
• Front Desk Operations

• Computer System
• Patient Care Computer Programs
• Scheduling Programs