Patient Services Representative – CMPG Rheumatology

• Smile and greet patients, families and visitors with a warm welcome
• Collaborate with and report patient/family concerns to appropriate team members
• Answer telephone calls in a clear, courteous, caring, calm and professional manner
• Make, cancel and reschedule patient appointments
• Assist with proactive charge capture along with billing accuracy for providers and patients
• Open and/or close the clinic following specified guidelines
• Monitor environmental conditions in order to secure protected health information

• Experience In Lieu of Education
• Associate's Degree:
  Related Field

Demonstrates strong interpersonal skills through effective communication and patient interaction, while ensuring compliance with health information security and billing accuracy.

• Patient Interaction
• Appointment Scheduling
• Billing Accuracy
• Health Information Security
• Team Collaboration

• Clear Communication
• Courteous Attitude
• Calm Demeanor
• Warm Welcoming

• Associate's Degree

• Patient Care
• Charge Capture
• Environmental Monitoring
• Protected Health Information
• Clinic Operations