Director, Outpatient Services

Behavioral Health Outpatient Services Director

Leads, directs, integrates and coordinates all outpatient Behavioral Health services. Assists in ensuring the clinical practices are consistently high in regard to levels of clinical and professional services provided.

Certifications:

• Licensed Clinical Professional Counselor (LCPC) - Illinois Department of Financial and Professional Regulation or
• Licensed Clinical Social Worker (LCSW) - Illinois Department of Financial and Professional Regulation or
• Licensed Marriage & Family Therapist (LMFT) - Illinois Department of Financial and Professional Regulation

Education:

• Master's Degree:
  Related Field or
• Master's Degree:
  Counseling or
• Master's Degree:
  Psychology or
• Master's Degree:
  Social Work

Work Experience:

• Behavioral Health - 3 years

Specialized Skills & Knowledge:

• Effective communication and engagement of leadership, staff, colleagues, providers
• Effective planning skills in relation to Clinical, Operational, Service and Financial Excellence
• Effective skills in directing staff, colleagues and providers
• Effective skills in measuring, reporting, monitoring and improving performance of operations, staff, and providers
• Effective in identifying, surfacing and resolving conflict within the organization
• Analytic Skills
• Effective leadership and management of continuous process and outcome improvement in financial, operations, clinical and service performance
• Writes, reads, comprehends and speaks fluent English.
• Basic computer knowledge using word processing, spreadsheet, email, and web browser.
• Multicultural sensitivity
• Critical thinking skills using independent judgment in making decisions.
• Advanced reading, writing and oral skills
• Ability to utilize PC including, basic elements of Windows environment, keyboarding, work with mouse, and perform basic computer tasks with instruction.

Strategic Planning and Development

• In collaboration with a strong clinical management team, facilitates Behavioral Health outpatient services strategic planning.
• Analyzes industry trends in the development of divisional operational needs.
• Leads Behavioral Health outpatient program planning, implementation and evaluation efforts for the areas of responsibility both at a strategic and tactical level.
• Effectively communicates the vision of potential service line activities, leads change to manage risk and ensures changes take hold.
• Responsible for leading strategic and business planning initiatives.
• Keeps abreast of literature, network and colleagues, and attends meetings to remain current with technological advances and identify potential operations for new services.
• Develops strategy for contract negotiations.

Clinical/Service Excellence

• Assumes an active role in the day to day operations of the outpatient behavioral health programs.
• Works in conjunction with the Senior Leadership team to ensure the highest level of care for patients.
• Works with leaders and staff to adopt and incorporate quality initiatives and manage the growth of the programs.
• Responsible for the development of and to monitor the service outcome data, e.g. clinical outcomes, service and cost.
• Analyzes results and troubleshoots problem areas to mitigate program risks.
• Ensures compliance with all applicable laws and regulations affecting patient care services.
• Supports integration of patient care standards and practice with clinical programs and works collaboratively with leadership, physicians and other disciplines.
• Promotes process improvement through the development, refinement and use of quality measures and program evaluation methods.
• Promotes best practice care, professional conduct and a focus on customer relations, thereby improving patient satisfaction.

Fiscal and Budgeting

• Collaboration with other leaders to achieve financial objectives/goals.
• Responsible for formulating budgets.
• Demonstrates an understanding of financial analysis, pro forma development, capital planning/acquisition and economic considerations.

Collaborative Relationship Building

• Development of positive professional relationships with leaders and peers.
• Responsible for the management of all human resources in a cost effective yet supportive manner.
• Coaches, mentors, motivates and supervises program management and staff members and influences them to take positive action and accountability for their assigned work.
• Assembles and effectively leads direct report and/or teams; acts as facilitator of teamwork and decision-making in virtual and in-person settings.
• Develops positive cooperative working relationships with the medical staff to ensure a high level of physician satisfaction with services.
• Community partnerships

Discover the job, the career, the purpose you were meant for. At Carle Health, we're committed to fostering a workplace where every team member feels valued, respected and empowered, where passion and purpose come together to positively impact the lives of our patients and our communities. Find it all at Carle Health.

Our nearly 17,000 team members and…