Patient Access Representative​/Evening-CPRH Patient Access

Overview

Creates accurate and thorough registration for each patient visit. Responsible for obtaining demographic and financial information as well as obtaining signatures required for successful and compliant billing submission. Collects patient liability before or at the time of service as defined by the patient's insurance plan. Interact in a customer focused and compassionate manner to ensure patient's needs are met.

Certifications:

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Education:

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Work Experience:

• Engage with patient/legal representative to obtain and input accurate demographic and insurance data to ensure accuracy
• Consistently schedules, registers, and obtains signatures in accordance with compliance regulations
• Collect accurate, complete and compliant data from patient and or guarantor Follow all policy and procedures related to optimal financial performance
• Utilize tools such as real time eligibility responses, on-line resources, phone or fax to verify eligibility and ensure accuracy
• Understand and communicate patient benefit information and follow collection guidelines
• Understand and execute downtime procedures to ensure data integrity

• Demonstrate UnityPoint’s FOCUS Values in all actions and interactions.
• Consistently use AIDET and no point policy in all interactions
• Greet all patients and visitors with quality customer service and professionalism to ensure an exceptional patient experience
• Answer telephone calls in a clear, calm, and professional manner; screen calls by urgency and route calls promptly, accurately and professionally to appropriate team member or department
• Anticipate the business needs to assist coworkers and adapt to staff coverage in any registration area or site

• Understand basic self-pay or underinsured patient policies to refer to the appropriate teams for resolution Ensure accuracy of data collection by resolving registration errors as assigned by work queues
• Understand requirements for authorization and medical necessity
• Use standardized tools to identify missed information and secure proper documentation
• Ensure financial integrity of the billing system with accurate reconciliation for point of service collections and cash drawer balancing
• Utilize estimate tools within EPIC to accurately present financial liability
• Professionally process the collection of financial liability and facilitate payment arrangements

• Support and contribute to department goals by attending department meetings and participating in performance improvement activities
• Anticipate the need to assist coworkers and adapt to staff coverage at any registration areas/sites
• Assist new hires in training processes
• Demonstrate teamwork by working, acting, thinking and collaborating as a team while supporting team decisions
• Maintain accountability for individual actions and encourage, support, teach, mentor and resolve conflict in a healthy manner
• Promote and celebrate team achievements

Find it here.

Discover the job, the career, the purpose you were meant for. At Carle Health, we're committed to fostering a workplace where every team member feels valued, respected and empowered, where passion and purpose come together to positively impact the lives of our patients and our communities. Find it all at Carle Health.

Our nearly 17,000 team members and providers work together to support patient care across central and southeastern Illinois. We’ve grown to include eight, award-winning hospitals and a multispecialty provider group with more than 1,500 doctors and advanced practice providers. We’re developing the next generation of providers and healthcare professionals through Carle Illinois College of Medicine, the…