Specialty Services Patient Navigator- Cancer Institute Oncology Surgery

Total Rewards

"Your life - our Mission"

OSF Health Care is dedicated to provide Mission Partners with a comprehensive and market-competitive total rewards package that includes benefits, compensation, recognition and well-being offerings that focus on the whole person and engage with their current stage of life and career.

to learn more about benefits and the total rewards at OSF.

Expected pay for this position is $21.72 - $25.55/hour. Actual pay will be determined by experience, skills and internal equity. This is an Hourly position.

Location:

Peoria, IL

Hours:

Mon - Fri, 8:00 am - 4:30 pm

POSITION SUMMARY:

The Specialty Services Patient Navigator is responsible for being a dedicated point of contact to support patients through the health system for labs, procedures, office visits and exams, radiology studies, specialty referrals, insurance pre-certifications and authorizations for medications and appointments, completing insurance appeals, coordinating care with social support services and assisting with financial assistance for pharmaceutical and charity care programs. Acts as a liaison between insurance companies and patients by initiating financial counseling prior to service when coverage/authorization problems are identified.

The Specialty Services Patient Navigator is dedicated to elevating the patient experience through their care journey.

• Required Qualifications:
  • Education:
    
    High School Diploma/GED
  • Experience:
    
    1 year experience in healthcare financial services, insurance authorization, insurance verification, appeals, billing, registration or MOA/CMA role.
  • 1 year experience with electronic medical record systems.
  • 1 year experience of reading, analyzing and extracting documentation in patient medical charts to complete pre-certifications, pharmaceutical authorizations, procedure and testing authorizations, and the insurance appeals.
  • Other Skills/Knowledge:
    Excellent interpersonal and communication skills. Solid computer skills, including proficiency with Microsoft software. Strong analytical and problem‑solving skills, with the ability to be detail oriented.
• Preferred Qualifications:
  • Education:
    
    Associate degree in healthcare or business
  • Experience:
    
    2 years' experience pre-certification/prior authorization procedures, advanced medical terminology, reimbursement and regulatory issues, insurance functions and terminology, and utilization of charity care programs.
  • 3 years' experience in a healthcare setting with working knowledge of insurance and appeals experience related to denials management.
  • Experience with heavy phone work.
  • Licensure/ Certification:
    Nationally recognized Revenue Cycle certification.

OSF Health Care is an Equal Opportunity Employer.