Medical Office Associate

Hiring Department
: OBGYN

Location
:
Peoria, IL USA

Requisition : 1041542

FTE
: 1

Work Schedule
: M - F, 8 a.m.

- 4:30 p.m.

Shift
:
Days

# of Positions
: 1

Workplace Type
:
On-Site

Posting Close Date
: 9/25/2026

Salary Range (commensurate with experience): $18.70 - $19.85

Please note that this position is not remote and is onsite in Peoria, IL.

The University of Illinois College of Medicine Peoria (UICOMP) educates 244 medical students and nearly 300 physician residents annually. It is one of four campuses that make up the nation’s largest public medical school. The Peoria campus is known among students for its small class sizes, rigorous curriculum and hands‑on clerkships; to residents and fellows for the strong academic setting, large referral base and exceptional facilities;

and by physicians seeking the ideal combination of teaching and practicing medicine in a research‑based university setting.

This position is intended to be eligible for benefits. This includes Health, Dental, Vision, Life Insurance, a Retirement Plan, Paid time Off, and Tuition waivers for employees and dependents.

The Medical Office Associate will provide patient‑related support services for the University of Illinois College of Medicine Multi‑Specialty Clinic where we provide multi‑disciplinary services in women’s health, geriatrics and more.

• Greet patients as they arrive and schedule follow‑up appointments after they see their doctors; enter, code, verify, store, and retrieve patient and insurance information into medical record system; answer routine questions as needed; inform new patients of clinic billing and payment procedures and guidelines; monitor patient account balance.
• Accept patient payments, write receipts for patient services, maintain petty cash drawer, prepare daily receipt log and reconciliation report, close out cash drawer daily, and process credit card transactions.
• Answer and triage patient phone calls; refer new patients to intake appointments; schedule patient appointments, cancellations, and no shows; reschedule appointments as needed; manage and follow‑up on disposition of calls; complete reminder phone calls to patients.
• Type and transcribe documents in a confidential and sensitive manner, including notices to clients regarding appointments, reports, evaluations, and progress notes; copy and scan documents and medical records to fulfill legal and disability requests and to complete patient charting; operate voice mail system, Epic reporting system, and word processing systems.
• Notify supervisor and Outpatient Center Director of ways to improve efficiency in reception area, notify supervisor of need for supplies and safety concerns, keep staff (that cover in the absence of the Medical Office Associate) informed of any changes in procedures or policies.
• Perform other related duties and participate in special projects as assigned.

• High school diploma or equivalent.
• Any one or any combination totaling one (1) year (12 months), from the categories below:
  • Work experience comparable to that performed at the Medical Office Assistant level or in other positions of comparable responsibility.
  • Work experience in a health care facility such as a doctor’s, dentist’s, or hospital’s office; which involved record keeping, working with the public, direct patient contact, answering telephones, and working with medical terminology.
  • Graduation from an accredited medical secretarial or paramedical program, such as nursing assistant, medical assistant, or medical secretary.

Illinois Residency is required within 180 days of employment.

Sponsorship for work authorization is not available for this position.

The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non‑discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E‑Verify.

The university provides accommodations to applicants and employees. Request an Accommodation

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.