Order Management Analyst

Overview

Business Analyst (Non-IT) 2 (Order management Analyst)

Location: Peoria, IL

Contract: 12 months

Job Description

The main function of a business operations specialist is to maintain vendor relationships, acting as a business analyst for non-IT projects or filling organizational roles above an administrative level, but below a management level. Other responsibilities may include maintaining all project management processes, including project goals, deadlines, metrics and budget. The business operations specialist usually reports to a project manager or director.

• Establish and maintain communication services across business units or from the project team to the organization.
• Maintain the storage and retrieval of all project communications data and business metrics.
• Review contracts, cost proposals and contract supplements.
• Establish and document business processes.
• Set up project and work breakdown structures.
• Track project budgets and expenditures, monitor transaction controls and costs against budgets.

• Verbal and written communication skills, attention to detail, customer service and interpersonal skills.
• Ability to work independently and manage one’s time.
• Knowledge of business and management principles involved in strategic planning, resource allocation, and production methods.
• Ability to apply accounting and mathematical principles to work as needed.
• Ability to analyze business trends and project future revenues and expenses.
• Previous experience with computer applications, such as Microsoft Word and Excel;
  Enterprise Application experience a plus.

• Identify opportunities for continuous improvement in solution delivery and work processes using new modern digital technology
• Continuously learn and train users across the company on new digital platforms and tools
• Translate order to delivery business requirements into process and IT requirements
• Coordinate the delivery of work requests with various globally located Client IT teams and external partners translating business requirements into functional specifications
• Participate in global cross functional project teams to improve order management processes and systems leveraging new technology, that can span multiple organizations. This will include support for blueprinting, testing, UAT, Go Live, and Post Hypercare.
• Support all machine order management systems
• Support Client users with advanced daily system issues
• Create and maintain system documentation
• Create and maintain local business support processes
• Participate in the execution of the SAP Product Testing and the System Integration Testing
• Provide support for invoice-related queries to dealers and international customers
• Manage and coordinate inter-company invoicing adjustments
• Provide certificates of origin upon request
• Lead issue resolution with globally located Client IT support teams and external business partners
• Work with an international team
• Leverage Lean thinking & methodologies
• Participates in customer support processes and activities for the implementation of new or existing applications.
• Monitor the efficiency and effectiveness of application operations and troubleshoot problems, as necessary.
• Translate client s requirements to functional documentation, participate in technical designs and test plan with coaching and training.
• Conduct change management activities, including training, documentation, and roles & responsibility definition.

• Backfill

“Whether it be ground-breaking products, best in class solutions or a lifelong career, you can build what matters to you h 150 locations in countries around the world, what you create at Client travels and helps people around the world. You can collaborate with the best minds in the industry, complete meaningful work and continuously grow and develop through our various opportunities.

Here, you can do the work that matters.”

• Ability to develop skills in SAP and Salesforce.
• Exposure to business users throughout Americas facilities and business locations.

When you join team Client as a Business Support Analyst, you will be joining a team responsible for…