Customer Solutions Analyst; Salesforce Information Technology and Technical Support Rosemont

Position Responsibilities

• Contribute to the design of new solutions aimed at enhancing Customer Solutions leveraging the Salesforce platform and associated applications.
• Support SCIS Business Services by identifying opportunities where new or improved products can meet business needs. Conduct gap analyses and review current ("As-Is") versus future ("To-Be") processes.
• Create mock‑ups and prototypes to demonstrate new capabilities within existing and upcoming solutions.
• Assist in identifying and quantifying potential benefits of proposed solutions when required.
• Under the guidance of the Product Lead, collaborate with the Salesforce IT development team to provide clear specifications and direction for product development initiatives.
• Support the Product Lead in solution design and ensure effective communication and understanding among Supply Chain Analysts (SCAs), Business Analysts (BAs), and Business Leads/Subject Matter Experts (SMEs) across markets.
• Other projects or duties as assigned.

• Bachelor’s degree in supply chain, business administration or IT Engineering with 1 to 2 plus years of related experience.
• Strong knowledge of information systems and technical trends.
• Knowledge of ERP, BI and SCM software.
• Previous experience in business process analysis (As-IS, To-BE, Gap Analysis).

• 1 to 2 years of experience in designing business solutions, ideally focused on customer‑centric systems.
• 1 to 2 years of hands‑on experience with Salesforce platform implementations.
• Proven ability in business process analysis, including current vs. future state assessments and gap analysis.
• Familiarity with Supply Chain solutions such as WMS, TMS, and APS, as well as Business Intelligence tools like Power BI and Tableau, is a strong advantage.

At the Reyes Family of Businesses, our Total Rewards Strategy prioritizes the holistic well‑being of our employees. This position offers a comprehensive benefits package that includes Medical, Dental, Vision coverage, Paid Time Off, Retirement Benefits, and complimentary Health Screenings.

Reyes Holdings and its businesses are equal opportunity employers. Company policy prohibits discrimination and harassment against any applicant or employee based on race, color, religion, sex, pregnancy or pregnancy‑related medical conditions, marital status, sexual orientation, gender identity or expression, age, national origin, citizenship, disability, genetic information, military or veteran status, or any other basis protected by applicable law. In addition, the Company is committed to providing reasonable accommodation to applicants and employees in accordance with applicable law.

Requests for accommodation should be directed to your point of contact in the Talent Acquisition or Human Resources departments.

Offers of employment are contingent upon successful completion of a background check and drug screening.

Our compensation philosophy embraces diverse factors for fair pay decisions, valuing skills, experience, and the needs of our business. Moreover, this role may have the opportunity to participate in a discretionary incentive program, subject to program rules.