IT Support Technician

Do you work 5 days a week and prefer a 4-day work week? If so, we want to hear from you!

This job requires U.S. work authorization.

This position allows all levels of experience.

Employees are our greatest resource in working towards a bright future. It takes an exceptional team working behind the scenes to help solve complex problems and build capacity for the future.

Smyth Industries is currently searching for an individual with experience as a IT Support Technician to help enhance our current team. We provide full-service electrical, civil, manufacturing, engineering and general contracting services for the water and reclamation industry.

The ideal candidate will foster teamwork and create a positive work environment in a fast-paced industry, while helping our Arizona clients engineer, rehabilitate, manufacture and construct water distribution and treatment infrastructure.

If you are looking for an organization who invests in their employees, has a culture of community and belonging that allows their people to be their best, and allows you to bring your authentic self to work while achieving purpose-driven work, then we need inspired people like you to join us in our pursuit of building the future.

Smyth Industries, Inc. has been serving the water and reclamation industry throughout Arizona and the Southwest since the company’s inception as Smyth Steel Manufacturing in 1980. We’ve grown from our steel tank fabrication and specialty manufacturing origins, into a full-service water and reclamation industry General Contractor specializing in end-to-end solutions including Storage Tanks, Pump and Water Wells, Pressure and Surge Vessels, Industrial Coatings, Electrical and Controls, and Engineering.

Let’s build something together!

We offer competitive pay and a comprehensive benefit package that includes, 401K, Medical Insurance, Dental Insurance, Vision Insurance, Paid Time Off, Holiday Pay, Short and Long-Term Disability, Life insurance, and Monday-Thursday (4 days/10-hour days).

In your job, you will have the ability to make a difference in the water and reclamation industry by:

The IT Support Technician is responsible for the support of all Smyth Industries' internal technology needs across multiple office locations. This role involves providing timely, in-person support to our users, managing hardware and software, and acting as the primary liaison to our off-site managed service provider (MSP). The ideal candidate will have strong technical expertise, excellent problem-solving skills, and the ability to communicate effectively with both technical and non-technical staff contributing to efficient operations and adherence to company policies, procedures, and safety standards.

• End-User Support: Serve as the first point of contact for all local IT issues, including computers, copiers, printers, plotters, scanners, cellular phones, wired phone system, security system and software issues;
  Provide timely in-person support;
  Assist users with technical needs across multiple office locations.
• Managed Services Provider (MSP) Support & Coordination: Work closely with the MSP as a local resource to troubleshoot IT issues;
  Act as the bridge between on-site needs and remote technical expertise.
• Hardware & Software Management: Coordinate with the MSP to maintain computer systems, hardware, and software applications (including Microsoft 365);
  Coordinate the end-to-end lifecycle of IT equipment, from procurement to decommissioning.
• Onboarding & Offboarding: Set up newly hired employees with necessary equipment and access;
  Manage the secure collection and data archival process for departing employees.
• Asset & Vendor Management: Coordinate with the MSP to track and manage all IT assets, licenses, and inventory across all locations;
  Assist with procurement, deployment and maintenance of technology services and equipment.
• Technology Solutions: Research, recommend, and coordinate installation of technological solutions for business needs.
• Staff Training & Security Awareness: Develop and provide basic Microsoft Office software training and other IT best…