OmniStudio​/Cloud Technical Team Lead

Job Description

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live.

Together, we are building a better world, so we can all enjoy living in it.

Career Area:
Technology, Digital and Data

Cat Digital is the digital and technology arm of Caterpillar Inc., leveraging the latest technologies to build industry‑leading digital solutions for our customers and dealers. With over 1.5 million connected assets worldwide, our teams use data, technology, advanced analytics, telematics, and AI capabilities to help our customers build a better, more sustainable world.

We are seeking an Omni Studio Technical Team Lead to provide technical and strategic leadership for our Personalized Digital Marketing at Scale program. This individual will lead a team responsible for designing, building, and maintaining Omni Studio solutions that enable scalable, personalized customer experiences. The role requires deep Salesforce Omni Studio expertise, strong leadership skills, and the ability to deliver integrated, data‑driven solutions across the enterprise.

• Competent to perform all Omni Studio development and configuration assignments without close supervision; normally assigned the more complex aspects of platform and solution work.
• Lead and mentor a team of Omni Studio developers and administrators, fostering collaboration, accountability, and continuous improvement.
• Guide the design, development, and optimization of Omni Studio components such as Flex Cards, OmniScripts, Data Raptors, and Integration Procedures.
• Oversee governance, configuration, and scalability of Omni Studio solutions, ensuring alignment with enterprise architecture and compliance standards.
• Communicate with stakeholders to direct development, debugging, and testing of Omni Studio solutions for accuracy, integrity, and completeness.
• Perform integrated testing and acceptance testing of components, ensuring timely, quality results.
• Maintain high standards of technical quality within the team by establishing good practices and habits.
• Identify and encourage areas for growth and improvement within the team.
• Partner with marketing, IT, analytics, and business stakeholders to deliver integrated solutions.

Decision Making and Critical Thinking: Knowledge of the decision‑making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.

Software Development: Knowledge of software development tools and activities; ability to produce software products or systems in line with product requirements.

Software Development Life Cycle: Knowledge of software development life cycle; ability to use a structured methodology for delivering and managing new or enhanced software products to the marketplace.

Software Product Design/Architecture: Knowledge of software product design; ability to convert market requirements into the software product design.

Software Product Technical Knowledge: Knowledge of technical aspects of a software product; ability to design, configure and integrate technical aspects of software products.

• Bachelor’s degree from an accredited college or university in Computer Science, Information Systems, Marketing Technology, or related field or equivalent working experience.
• Digital technology experience
• Deep expertise in Salesforce Omni Studio (Flex Cards, OmniScripts, Data Raptors, Integration Procedures).
• Experience with Salesforce Experience Cloud
• Good understanding of Lightning Web Components
• Experience designing, developing, deploying, and maintaining Salesforce solutions at scale.
• Strong knowledge of application architectural patterns (e.g., microservices, event‑driven).
• Experience deploying solutions using CI/CD tools such as Jenkins, Azure Dev Ops, or…