Senior Product Adoption Consultant; Integrated Procurement

Overview

Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live.

Together, we are building a better world, so we can all enjoy living in it.

Career Area
:
Sales

Job Description

Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live.

Together, we are building a better world, so we can all enjoy living in it.

Cat Digital is the digital and technology arm of Caterpillar Inc., leveraging the latest technologies to build industry leading digital solutions for our customers and dealers. With over 1.5 million connected assets worldwide, our teams use data, technology, advanced analytics, telematics and AI capabilities to help our customers build a better, more sustainable world.

Job Summary

The Senior Product Adoption Consultant;
Integrated Procurement serves as the primary liaison between customers, Cat dealers, and Caterpillar’s Digital and eCommerce teams. This role ensures that customers successfully adopt, implement, and optimize Cat IP solutions, enabling seamless procurement workflows between customer systems and Cat dealer systems.

Working with industry reps, dealers, and the Cat IP product team, the Cat IP PAC helps guide customers through the full lifecycle of a Cat IP connection—from initial interest and process mapping through approval, onboarding, and ongoing support—driving efficiency, accuracy, and customer satisfaction across global procurement operations.

What You Will Do

Customer Engagement & Relationship Management

• Serve as the primary customer-facing contact for organizations pursuing Cat IP integrations.
• Lead conversations with customers regarding readiness, timing, scope, and expected outcomes of Cat IP projects.
• Support customers in understanding the value of Cat IP, including reduced transaction costs, streamlined workflows, and improved order accuracy.

Cat IP Analysis, Process Mapping, & Requirements Gathering

• Meet with customers and dealers to understand their procurement processes, system capabilities, and desired transactions and outcomes.
• Guide customers and dealers through an Analysis Phase and completion of the Cat IP Process Map, including the customer and dealer worksheets and transaction selections.
• Validate customer and vendor contacts, transaction types in scope, and workflow details needed for integration kickoff.

Project Coordination & Stakeholder Alignment

• Collaborate closely with Cat industry reps, Cat dealers, and Cat IP project managers and onboarding analysts to drive timely project initiation and execution.
• Monitor project progress and follow up with internal teams and customers to keep approvals, onboarding, and kickoff tasks on schedule.

Integration Kickoff & Onboarding Support

• Prepare customers for Integration Kickoff meetings by ensuring Process Maps and contacts are complete and accurate.
• Work with Cat Digital onboarding teams to ensure customers’ procurement systems (SAP, Oracle, Ariba, Coupa, Jaggaer, Proactis, etc.) align with Cat IP capabilities and dealer systems.
• Participate in and support customer–dealer project status meetings when appropriate.

Education, Enablement & Resource Delivery

• Provide customers and internal partners with relevant Cat IP learning materials, demos, and documentation. (Example: delivering demo videos or IP workflow presentations.)
• Direct customers, dealers, and internal teams to Cat IP resources such as , , and official IP documentation.

Continuous Improvement & Feedback

• Capture customer feedback on procurement workflows to improve future integrations.
• Ide…