Manager, Data; Service Events & Insights

Career Area:

Technology, Digital and Data

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live.

Together, we are building a better world, so we can all enjoy living in it.

Product Support and Logistics Division (PSLD) is one of the most innovative divisions within Caterpillar. In PSLD, as within all of Caterpillar, our priority is our customers and helping them build a better world. We touch nearly every element of the services value stream. PSLD is responsible for Aftermarket Parts Distribution of Cat Parts, Integrated Logistics and Global Services supporting Caterpillar dealers and customers.

Our teams work together in critical areas that leverage digital capabilities, technology and operational excellence.

As the Manager Data - Service Events & Insights
, you will play a critical role in the acceleration of transformational initiatives across the enterprise, stewarding fluid analysis, inspection, service response, Cat Interact and dealer Work Order data within the Service Events Domain to facilitate quality insights by:

• Working with distribution, digital and industry partners to define, standardize and improve dealer Work Order data quality
• Leveraging machine learning and Artificial Intelligence (AI) to interpolate labor trends, parts replacement percentages, maintenance and repair data to enhance dealer resource planning
• Refining and governing the use of the Service Maintenance Control System (SMCS) to standardize authoring and optimize execution of dealer service events

• Location: Peoria, IL (United States)
• Required Travel: Up to 10% (Domestic & International)
• Relocation Assistance Offered: None.
• US Work Sponsorship Offered: None.

• Provide strategic leadership, direction and methodology for analysis, structure and storage of global dealer service data.
• Oversee the creation, enhancement and stewardship of all elements of the Service Events Domain.
• Provide deep subject matter expertise for delivery of organizational projects & goals directly aligned with the business needs of Industry Partners, Distribution teams and dealers.

• Education Requirement: 4-year college degree in Business, Data Science, Engineering, Mathematics or related field.
• Process Management: Knowledge of business process improvement tools and techniques; ability to understand, monitor, update, control, or enhance existing business or work processes.
• Communicating Complex Concepts: Knowledge of effective presentation tools and techniques to ensure clear understanding; ability to use summarization and simplification techniques to explain complex technical concepts in simple, clear language appropriate to the audience.
• Database Structures: Knowledge of database structures; ability to organize and store data in a particular data structure.
• Information Management: Knowledge of an organization's existing and planned Information Architecture and Information Management (IM) methodology; ability to collect and manage information from different sources, and distribute this information to enhance operational efficiency.
• Repository Tools: Knowledge of metadata and information repository tools; ability to apply appropriate tools and techniques to manage metadata.

Through it all, we are one team – creating and delivering world‑class components and solutions superior to the competition. Learn more about the Caterpillar Experience.

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced‑carbon future. Our innovative…