Digital Learning Consultant

Career Area:

Product Support

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live.

Together, we are building a better world, so we can all enjoy living in it.

Cat Digital is the digital and technology arm of Caterpillar Inc., leveraging the latest technologies to build industry leading digital solutions for our customers and dealers. With over 1.5 million connected assets worldwide, our teams use data, technology, advanced analytics, telematics and AI capabilities to help our customers build a better, more sustainable world.

Job Summary:

The Digital Learning Consultant will focus on developing comprehensive learning programs, assets, and certifications for critical digital job roles for dealers. The objective is to build digital competency and enhance understanding of Cat Digital tools, emphasizing both the value these solutions bring and best practices for their use in daily responsibilities. This role will collaborate closely with digital product teams and actively seek input and feedback from Digital Adoption Representatives (DARs) and Product Adoption Consultants (PACs) to ensure learning resources are relevant, impactful, and aligned with dealer needs.

Additionally, the Learning Consultant will own the instructional design for identified learning assets, leveraging creative methods and proven adult learning techniques to maximize learner engagement and outcomes.

What You Will Do:

* Designing and delivering comprehensive learning programs and assets tailored to critical dealer digital job roles.

* Collaborating with digital product teams and actively seeking feedback from Digital Adoption Representatives (DARs) and Product Adoption Consultants (PACs) to create learning resources that are relevant, impactful, and meet evolving dealer needs.

* Measuring the effectiveness of learning assets and programs by gathering performance data, monitoring ROI, and implementing improvements to maximize digital competency and adoption.

* Maintaining and updating learning materials to stay compliant with organizational policies and reflect the latest digital solutions and practices.

* Evaluating and implementing new instructional methods, technologies, and content options-leveraging proven adult learning techniques and creative approaches to enhance learner engagement and outcomes.

* Consulting with business partners to assess digital learning requirements and ensure programs support both organizational strategy and dealer success.

What

You Will Have:

* Customer Focus:
Ability to identify and understand dealer needs, ensuring that learning solutions are tailored to enhance customer satisfaction and drive adoption of Cat Digital tools in daily operations.

* Service Excellence:
Demonstrated commitment to delivering outstanding support and learning experiences that consistently exceed dealer and customer expectations, fostering positive engagement with Cat Digital products.

* Consulting:
Skilled in collaborating with internal teams and dealer representatives to provide targeted guidance, ensuring learning programs are relevant, impactful, and aligned with business objectives.

* Decision Making and Critical Thinking:
Proficient in evaluating feedback, performance data, and organizational needs to make informed decisions that optimize learning assets and improve digital competency outcomes.

* Effective Communications:
Ability to clearly and accurately convey information, ideas, and best practices through engaging learning materials and stakeholder collaboration, supporting successful adoption of Cat Digital solutions.

* Problem Solving:
Adept at identifying challenges in digital learning and adoption, leveraging innovative approaches and adult learning techniques to address issues and deliver effective solutions.

* Relationship Management:
Experienced in building and maintaining strong partnerships with dealers, product teams, and business stakeholders to support continuous improvement and alignment of learning resources.

* Training Operations:
Knowledgeable in designing, implementing, and maintaining learning programs and assets, ensuring compliance, relevance, and smooth execution of learning initiatives for critical digital roles.

Considerations For Top Candidates:

* Experienced in instructional design methods such as ADDIE or SAM and analysis methods such as DACUM

* Experienced in authoring tools such as Articulate
360

* Experience with Learning Management Systems (LMS) for course deployment, tracking, and reporting

* Understanding of adult learning principles and their application to digital learning solutions

* Ability to analyze learner data and feedback to drive continuous…