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Application Support Analyst
Job in
Peoria, Peoria County, Illinois, 61605, USA
Listed on 2026-06-07
Listing for:
Kaav, Inc.
Full Time
position Listed on 2026-06-07
Job specializations:
-
IT/Tech
IT Support, Technical Support
Job Description & How to Apply Below
The Digital Technical Analyst is responsible for monitoring overall performance of assigned digital products and handling customer issues through resolution.
Responsibilities:
- Triage & Resolve support tickets as per the defined Service Level agreement
- Works on critical application/technical problem identification and resolution, including responding to off-shift and weekend support calls.
- Tickets investigation; statistical analyses, testing and analysis of application failures
- Tickets Resolution - Proactively identifying and managing issue resolutions / documenting and provide follow-up on the resolution process with requestor
- Involve in Application Availability & performance monitoring
- The Technical Analyst is also responsible for performing other job duties as assigned by Client management from time to time.
- Involve in Daily sync up and meetings with internal team including US and offshore teams
- Collaborate with Cross functional teams (Tier 3 and/or tier 1 support teams) via Teams meetings, chat, and/or email for issue triaging and resolution.
- At least 2-4 years of experience in Application Support
- Expertise with relational databases support, querying and database reporting preferably Snowflake
- Experience with AWS services: EC2, S3, VPC, Route 53, RDS, Cloud Formation, EC2, Dynamo
DB (No
SQL), Lambda, logging/Cloud Watch, IAM, Certificate Manager, ELB, EBS, ECS, Cloud Front/WAF, SQS, SNS, SES. - Experience troubleshooting issues related to UI / API & Data flow
- Expertise with high availability architecture
- Experience in Monitoring Tools (Ex: Thousand Eyes, App Dynamics, Grafana etc.,)
- Working experience with programming languages:
Python, Power shell, SQL & JSON - Working knowledge on deploying autoscaling features (no hands-on support required)
- Verbal and written communication skills. Ability to clearly communicate ideas
- Problem solving skills, customer service and interpersonal skills
- Requires a college or university degree, with 2-4 years' experience OR technical certification w/ 8 years' experience
- At least 2-4 years of experience in Application Support
Snowflake,Grafana,AWS Cloud Formation,API,Technical Support
Basic Qualification :
Additional Skills : AWS Engineer,Application Engineer,Big Data
Background Check :
No
Drug Screen :
No
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