Membership Application Support Specialist

Membership Application Support Specialist
About Company

Samaritan Ministries is a Biblical solution to health care. It is not insurance. We deliver authentic, compassionate, and personal service in the name of Christ to enable and inspire members to provide for one another's medical needs through prayer, encouragement, and financial support.

From demonstrating Christ-centered compassion to modeling best practices in health care sharing, Samaritan Ministries is committed to keeping Jesus at the center of everything we do. The way we interact with our colleagues and engage with our members is a testament that we are ultimately serving Christ and His Kingdom.

Summary

To serve the members of REDEEM Healthshare and the members of Samaritan Ministries International (SMI) by providing accurate and efficient processing of prospective members' applications according to ministry guidelines.

Competencies

• Acting with Integrity, Empathy, and Compassion
• Collaborating with Others
• Neighbor Focus
• Pursuing Excellence
• Customer Value Management
• Product and Technical Knowledge
• Information Management
• Attention to Detail
• Digital Literacy
• Analytical Thinking
• Problem Solving
• Data Literacy

Key Responsibilities

• Manage daily processing of incoming applications.
• Process all New, Split, Merge, Add-On, and Restart applications.
• Review application information for accuracy, completeness, and verify correct payment amount for sharing levels.
• Assist all members with any KYC (Know your Customer) issues within the application.
• Manage and process memberships for qualifying life events.
• Monitor membership renewals and assist members to keep memberships up-to-date.
• Analyze and cross-reference data to ensure programming continuity.
• Maintain updated spreadsheets of past membership activity.
• Create and/or adjust allocation types and amounts per membership type.
• Act as a liaison between our members and third-party services for additional support as necessary.
• Handle sensitive information with utmost integrity specific to membership correspondence.
• Connect with members via email (Zoho and Hub Spot), phone (Five9 and Air Call), and real-time chat through Hub Spot to address and resolve issues promptly.

Qualifications and Experience

• Two-year degree from an accredited university or the equivalent combination of education and experience.
• Knowledge of SMI's purpose, vision, and mission
• Knowledge of REDEEM Guidelines & SMI Guidelines
• Knowledge of REDEEM & SMI internal processes and procedures
• Software:
  Hub Spot, Aircall, Five9, Groundhog, Zoho (CRM, Desk), Microsoft Office, and High Proficiency in Excel (Advanced)

Additional Information

• Tasks are normally conducted in a regular office environment, requiring use of computer and mouse and other standard office equipment. Staff usually remain in a stationary position, often standing or sitting for prolonged periods.
• Staff will observe safety principles while performing the duties of the position
• Staff will be required to travel and have a valid driver's license.
• May need to lift and move items up to 35 lbs on occasion
• Disclaimer:
  This job description is intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of responsibilities, duties and skills required of personnel in the classification. Work hours may be irregular including performing duties on evenings or weekends.

Pay Range: $16.25-$21.80 Starting pay usually falls within the lower half of the pay range and is determined by experience, skills, and education.

Benefits Include:

• Performance-based incentive pay
• SMI Membership with monthly healthcare bonus
• Health Insurance: MEC plan with employer HSA contribution
• 401K Retirement plan with employer contribution
• Life Insurance
• Short-term disability
• Dependent Care Flexible Spending Account
• Time Off: 9 company paid holidays, 5 missions days accrued annually, maternity and paternity leave, FMLA, Bereavement, and weekly accrued PTO (40 hours to use after 30 days + 80 hours accrued for 48 weeks)
• Health club or home workout benefits for participating staff
• Formal staff development and leadership training
• Spiritual support and counseling through our staff support office
• Repeatedly certified as a Best Christian Workplace