IT Helpdesk Specialist

Job Description

Midwest Ground covers is seeking a full‑time IT Helpdesk Specialist to join our team at our St. Charles headquarters. This position is ideal for a tech‑savvy individual with strong problem‑solving skills and a customer‑oriented mindset. The role will primarily focus on providing technical support to our employees.

The IT Helpdesk Specialist is responsible for resolving a variety of technical issues, including hardware and software troubleshooting, network connectivity, and user account management. A successful candidate will possess excellent communication skills and the ability to explain complex technical issues in clear and understandable terms.

This position requires a strong ability to multitask, prioritize tasks, and work independently. The ideal candidate will be a quick learner, adaptable, and enjoy working in a fast‑paced environment. Bilingual - English/Spanish speaker preferred.

• Troubleshoot network problems and resolve

• Install existing software from network to PC's
• Install new software to appropriate PC's
• Serve as liaison between users and software support

• Help maintain physical PC's, servers, printers, laptops, etc.
• Install new hardware purchased by the Company
• Assist in maintaining network hardware/servers
• Move hardware as needed
• Install any needed hardware to existing equipment (expansion, upgrades, etc.)

• Company phone systems - be familiar with systems and act as technical support
• Work with phone companies to maintain voice and data lines as needed.

• Support user via current request system
• Support remote users
  -VPN users
• Answer questions and solve problems that users have regarding the various systems we have in place.
• Support user training classes
• Create the necessary documentation relating to user training and support

• Document and maintain company assets in Helpdesk software

• Verbal Communications – clear, concise, timely, professional
• Proficient in English and Spanish
• Computer Skills – must be strong – hardware, software, network
• Programming Skills – needs to know Power Shell, Access, Excel, Batch
• Experience with ERPs. Microsoft Business Central experience a plus
• Organizational – strong skills needed as prioritization of tasks are very important.
• Team Player – it is necessary to be involved with multiple departments and personnel.
• Must deal with both internal and external customers.
• Attitude – must be positive, upbeat and professional.
• Business is seasonal and workloads will be heavy ‘in season’.
• Patience – is needed in dealing with employees with a wide variety of skill levels and abilities.

• Associate’s degree in Information Technology or similar field
• 2+ years in a similar environment
• Strong computer/IT training is a must, with ongoing emphasis on education.