Service Technology Specialist; Immersive Learning Systems

Career Area:

Product Support

When you join Caterpillar, you’re joining a global team that cares not just about the work we do – but also about each other. We are makers, problem solvers and future world builders creating stronger, more sustainable communities. We don’t just talk about progress and innovation here – we make it happen with our customers, where we work and live. Together we are building a better world so we can all enjoy living in it.

Our Product Support and Logistics Division (PSLD) is one of the most innovative divisions within Caterpillar. PSLD’s priority is our customers and helping them build a better world. We touch nearly every element of the services value stream, handling Aftermarket Parts Distribution, integrated logistics, and global services supporting Caterpillar dealers and customers. Our teams work together in critical areas that leverage digital capabilities, technology and operational excellence.

This role offers an exciting opportunity as part of a global team to contribute to the advancement of innovative immersive and digital learning solutions within an extended enterprise environment. The successful candidate will provide oversight of immersive learning technologies that support virtual reality experiences, animations, video-based learning, and other modern training solutions. In partnership with cross‑functional stakeholders – including IT, Legal, Digital, instructional design, and external vendors – this position helps ensure these platforms are secure, scalable and aligned with enterprise standards.

This is a highly collaborative role with meaningful impact on how emerging technologies are responsibly adopted to enhance learning and workforce capability across the organization.

As a Service Technology Specialist (Immersive Learning Systems), you will be responsible for providing system training and support for Caterpillar dealers, participating in global software tool selection teams, and developing online system performance support resources. This position is part of a specialized IT team that manages multiple learning software platforms that work together to deliver a global learning ecosystem.

• Location: Peoria, IL (United States)
• Required Travel: Up to 10% (Domestic & International)
• Relocation Assistance Offered: None
• US Work Sponsorship Offered: None

• Lead the day‑to‑day management and support of immersive learning platforms and digital training solutions, including virtual reality, animation, video‑based learning, and online performance support tools
• Administer platform configuration, user access, technical readiness, governance practices, and support processes to maintain system performance, usability and compliance with enterprise standards
• Partner with internal and external vendors, organizations, and cross‑functional teams to evaluate capabilities, manage support, resolve issues and deliver effective learning technology solutions
• Provide learning system training and support to Cat dealers, while assisting in the design, development and implementation of processes, interfaces and tools that enhance learner experience and business capability
• Participate in global teams to research, assess and implement emerging learning technologies and tools that support people development professionals and organizational performance
• Assist in interpreting guidelines, addressing learning technology issues, applying performance improvement metrics and responding to organizational development needs with practical learning solutions

• Education Requirement: College/university degree or 2 to 3 years of job‑related experience accepted in lieu of a degree
• Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions
• Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner
• Consulting: Knowledge of…