Warranty Transformation UX​/UI Designer

Warranty Transformation UI/UX Designer

UX/UI Design | Warranty Platform | Enterprise Digital Transformation

Full-Time | On-Site | 5–7 Years Experience

Diversified Services Network, Inc. (DSN) is seeking a full-time Warranty Transformation UI/UX Designer to join our team in Peoria, IL! We offer full benefits, PTO, 401k, and more! If you are a creative, detail-oriented UX/UI designer passionate about building transformational digital experiences that drive simplicity and efficiency at scale within an extremely reputable, stable Fortune 500 company — let’s talk!

We are seeking a Warranty Transformation UI/UX Designer to play a critical role in facilitating, generating, and executing transformational user experiences for a new warranty solution platform, fully on-site in Peoria, IL (5 days per week). You will work closely with dealers and cross-functional teams spanning product groups, industry teams, global purchasing, global quality, finance, IT, digital, and more — translating user needs into frictionless experiences that drive a new level of efficiency and simplicity for warranty operations worldwide.

• Analyze and document business requirements and new web features; partner with digital product owners and process owners to capture UX/UI needs.
• Provide and facilitate design thinking activities to support digital solutions; create journey maps, user flows, and personas.
• Create wireframes, visual design assets, interactive prototypes, and high-fidelity mockups; deliver polished, production-ready UI designs.
• Align deliverables to a user experience strategy that ensures a common, unified, end-to-end experience across the warranty platform.
• Integrate the warranty platform UI/UX roadmap into the overall warranty transformation program.
• Conceptualize and communicate design ideas clearly to stakeholders at all levels of the organization.

• You will collaborate closely with a wide range of internal stakeholders and dealer partners, working across product groups, industry teams, IT, digital, finance, and global functions as part of an enterprise-wide warranty transformation program.
• This is a fully on-site role, 5 days per week, in Peoria, IL.

• 5–7 years of relevant experience required. Bachelor’s degree in User Experience, Interaction Design, Graphic Design, Industrial Design, New Media Design, or a related field preferred. Different educational backgrounds will be considered based on the strength of professional experience.

• Proven experience designing digital product experiences with exceptional attention to detail; deep knowledge of UX industry standards, usability principles, and current design trends.
• Strong proficiency with design and collaboration tools such as Figma and Miro.
• Experience in Human‑Centered Design (HCD) — able to understand the perspective and needs of users and deliver solutions that effectively address them.
• Familiarity with design sprints and Agile methodology; experience in interaction architecture and end‑to‑end experience design.
• Working knowledge of web software design, web-based application development concepts, and current web technology trends.
• Strong analytical and critical thinking skills — able to accurately assess situations and reach well‑informed design decisions.

• Excellent collaborator and team player — proactive in taking initiative and driving work forward across complex, multi‑stakeholder environments.
• Demonstrated ability to actively listen, capture user and experience needs, and translate them into clear, actionable design solutions.
• Creative and innovative thinker — able to apply original thinking to diverse business and design challenges.

• 401(k)
• Dental insurance
• Vision Insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Health savings account

  Salary expectations: 90, per annual