Lead Digital Project Manager

Lead Digital Project Manager

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who care not just about the work we do – but also about each other. We are the makers, problem solvers, and future work builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live.

Together, we are building a better world, so we can all enjoy living in it.

Our Product Support and Logistics Division (PSLD) is one of the most innovative divisions within Caterpillar. In PSLD, as within all of Caterpillar, our priority is our customers and helping them build a better world. We touch nearly every element of the services value stream. PSLD is responsible for Aftermarket Parts Distribution of Cat Parts, Integrated Logistics and Global Services supporting Caterpillar dealers and customers.

Our teams work together in critical areas that leverage digital capabilities, technology and operational excellence.

The Global Service organization within PSLD provides world-class support to Cat® dealers across the globe. The Lead Digital Project Manager oversees the planning, organization and implementation of multiple and complex digital projects.

Location:

Peoria, IL (United States)

Required Travel:
Up to 10% (Domestic & International)

Relocation Assistance Offered:
None

US Work Sponsorship Offered:
None

What You Will Do:

This role will drive execution of high-impact, cross-functional initiatives within the Service Events Domain by:

• Leading delivery of high-impact initiatives from concept through execution, ensuring alignment to business outcomes and achieving measurable results
• Acting as an embedded partner across teams, actively engaging stakeholders to drive clarity, alignment, and sustained forward momentum
• Facilitating decision-making and resolving ambiguity, helping teams navigate complex challenges and competing priorities with clear direction
• Driving cross-functional alignment on priorities, ownership, and execution approach, ensuring shared understanding and commitment to outcomes
• Enabling teams to execute effectively, proactively identifying risks, dependencies, and blockers and working hands-on to remove them
• Translating strategy into coordinated action, shaping work into structured initiatives while adapting as priorities and conditions evolve
• Owning visibility into progress and outcomes, delivering clear, concise updates that support informed leadership decisions
• Fostering a results-oriented environment, holding teams accountable to outcomes while actively supporting successful delivery

What You Have (Basic Requirements):

• Planning:
Tactical, Strategic:
Knowledge of effective planning techniques and ability to contribute to operational (short term), tactical (1-2 years) and strategic (3-5 years) planning in support of the overall business plan.

• Project Administration:
Knowledge of project administration best practices and ability to use organizational strategies, practices and tools for administering projects.

• Decision Making and Critical Thinking:
Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.

• Data Gathering and Reporting:
Knowledge of tools, techniques and processes for gathering and reporting data; ability to practice them in a particular department or division of a company.

What Will Set You Apart (Top Candidates Will Have):

• 4-year college degree in Business, Engineering, Data Science, Mathematics, or a related field

• Experience with Service Events Domain data, including dealer Work Orders, SMCS hierarchies, service response, fluid sampling, inspection, and Cat Interact

• Proven ability to work across cross-functional teams, influencing stakeholders and driving alignment without direct authority

• Strong relationship management skills, with the ability to build and maintain effective working partnerships across business units, dealers, and peer groups

• Clear understanding of customer and dealer needs, with the ability to apply…