Analytics Manager – Technology Utilization & Customer Outcomes

## Analytics Manager – Technology Utilization & Customer Outcomes Apply locations:
Peoria, Illinois:
Irving, Texastime type:
Full time posted on:
Posted Todayjob requisition :
R
** Career Area:
** Technology, Digital and Data
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* Job Description:

**** Your Work Shapes the World at Caterpillar Inc.
** When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live.

Together, we are building a better world, so we can all enjoy living in it.

This role is an opportunity to turn data into customer impact—helping shape how technology delivers measurable improvements in safety, productivity, efficiency. If you are motivated by connecting analytics to real-world outcomes and influencing how customers adopt, use and realize value from technology, this role offers a meaningful platform to make a difference.
** Role

Summary:

** Leads the development and delivery of advanced analytics that translate customer technology adoption and utilization data into actionable insights, strategic recommendations, and measurable business outcomes. This role focuses on identifying how customers realize value from technology solutions, with deep analysis of outcomes related to safety, productivity, efficiency, and customer return on investment. By connecting field performance, customer behavior, and business impact, the role enables data-driven decisions that accelerate technology adoption and utilization and strengthen commercial execution and customer value realization journey.
** What You Will Do (Job Duties):
*** Provide KPI reporting on current performance versus ABP at overall and dealer level. Develop a transition plan to shift selected enterprise reporting activities to business partners while ensuring continuity and governance.
* Lead analytics that measure customer adoption and utilization of technology solutions, identifying trends, barriers, and opportunities to accelerate value realization.
* Develop actionable insights and strategic recommendations that connect customer behavior, machine performance, and technology usage to measurable business outcomes.
* Quantify customer outcomes related to safety, productivity, efficiency, and return on investment to demonstrate the value delivered by technology solutions.
* Partner with commercial, product, digital, and field teams to translate analytics into customer-facing narratives, adoption & utilization strategies, and value-based recommendations.
* Establish and communicate performance metrics, dashboards, and executive-level insights that guide decision-making.
** What You Will Have (Core Skills):**
* ** Business Statistics:
** Applies advanced statistical methods to interpret data, identify trends, and support data-driven business decisions.
* ** Products and Services:
** Understands technology products and services, their customer value, and how they connect to business outcomes.
* ** Analytical Thinking:
** Uses structured analysis, business intelligence, and predictive insights to solve complex problems and guide strategy.
* ** Innovation:
** Identifies new approaches, encourages creative problem-solving, and drives improvements that strengthen organizational performance.
* ** Design Thinking:
** Applies customer-centered design methods to define problems, test ideas, and improve solutions based on user needs.
* ** Emerging Technologies:
** Evaluates new technologies and applies them to improve business performance, productivity, and customer outcomes.
* ** Machine Learning:
** Applies machine learning concepts to identify opportunities, improve decision-making, and advance data-driven solutions.
* ** Programming

Languages:

** Uses programming tools and platforms to develop, modify, and support analytics and technology solutions.
** Top Candidates Will Also Have:
*** Proven success leading analytics initiatives related to Digital & Technology that translate data into actionable business insights.
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