Senior Platform Analyst

Responsibilities

• Collaborate with business and technology teams to design, implement, and optimize solutions within Microsoft Dynamics 365 and related third-party platforms.
• Analyze business requirements, develop product solutions, and support Agile delivery processes to improve operational efficiency and user experience.
• Partner with stakeholders, engineers, and administrators to ensure platform solutions align with business objectives, maintain data integrity, and support continuous improvement initiatives.
• Develop user stories, product backlogs, acceptance criteria, and solution designs for assigned platform products and initiatives by gathering, analyzing, and documenting business and functional requirements.
• Lead stakeholder interviews, discovery workshops, and business process reviews to identify requirements, evaluate impacts across applications and workflows, and recommend platform solutions that align with business objectives and technical standards.
• Own and support assigned platform product areas, including enhancements, configuration, integrations, process optimization, and continuous improvement initiatives.
• Maintain product backlogs, coordinate dependencies across teams, and support Agile ceremonies including backlog refinement, iteration planning, testing discussions, and user story clarification activities.
• Support user acceptance testing activities by addressing stakeholder questions, performing issue triage, and assisting with defect resolution efforts.
• Conduct gap analysis, monitor operational metrics, and identify opportunities to improve platform performance, user experience, and business processes.
• Collaborate with development teams, platform administrators, and cross-functional stakeholders to ensure solutions meet functional, technical, and operational requirements.
• Utilize SQL queries, reporting tools, and platform interfaces to analyze data, support reporting needs, and identify discrepancies or improvement opportunities.
• Design business process flows, data mappings, and integration solutions across systems within the platform environment.
• Develop process documentation, training materials, work effort estimates, and end‑user support resources while following established procedures and recommending best practices.

• Relevant degree preferred.
• 5 or more years of relevant experience required.
• Experience supporting Microsoft Dynamics 365, including the Sales module, and related business platforms required.
• Experience gathering, documenting, and translating business requirements into functional solutions, user stories, and acceptance criteria required.
• Knowledge of Agile methodologies, Scrum practices, backlog management processes, and solution delivery life cycles required.
• Experience supporting platform configuration, integrations, CRM security roles, workflows, automation capabilities, and process optimization initiatives, and user acceptance testing activities required.
• Knowledge of reporting, dashboard development, sales performance metrics, and data analysis techniques; proficiency with SQL queries required.
• Strong analytical, problem‑solving, organizational, written, and verbal communication skills with ability to collaborate effectively with across business and technology teams.
• Experience supporting Experlogix or other Configure, Price, Quote (CPQ) solutions within Dynamics 365 highly preferred.
• Experience with Dynamics 365 Project Operations and the Microsoft Power Platform, including Power Automate, Power BI, and Power Apps preferred.
• Experience supporting Salesforce to Dynamics 365 migration or transformation initiatives preferred.
• Microsoft Dynamics 365 certifications preferred.
• Experience supporting release management, deployment coordination, production support, and enterprise application integrations, and data governance best practices preferred.

• Microsoft Dynamics 365
• SQL
• Agile methodologies
• Scrum practices
• business process flows
• data mappings
• reporting tools
• user acceptance testing
• process optimization
• Configure, Price, Quote (CPQ)

• analytical skills
• problem‑solving
• organizational skills
• written communication
• verbal communication
• collaboration

• Microsoft Dynamics 365 certifications