More jobs:
AI & Copilot Customer Experience Specialist
Job in
Peoria, Peoria County, Illinois, 61639, USA
Listed on 2026-07-14
Listing for:
Caterpillar Brazil
Full Time
position Listed on 2026-07-14
Job specializations:
-
IT/Tech
AI Business & Operations, M365, SharePoint & Power Platform, AI Engineer (Applied/Software)
Job Description & How to Apply Below
Caterpillar in Chicago/Peoria is seeking a Customer Experience Technology Specialist – AI & Copilot to combine hands-on Copilot development with Power Platform in the Dynamics 365 Contact Center context. You will lead discovery, design and deployment of Copilot Agents, configure IVR and AI-enabled workflows, and drive adoption across global teams while upholding governance and security.
Strong knowledge of Dynamics 365, Power Platform, JavaScript or C#, and experience with AI frameworks is
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