Network Administrator

Regional IT Technician

Department: Information Technology Infrastructure

Reports To: Senior Director of Infrastructure Services

Location: Northwest Regional (Fort Wayne, IN)

FLSA Status: Exempt

Pay Range: $58, annually

Benefits: Medical, Dental, Vision, STD, Thrift, Life Insurance

Shift: Day shift. Rotating on‑call schedule every few weeks

Travel Requirements: 10‑30% based on facility projects.

The Regional IT Technician may be responsible for, but not limited to, the following: serves as the primary onsite IT resource across multiple locations, acting as the bridge between Corporate IT and plant, branch, and distribution operations. This role provides hands‑on support, executes infrastructure and endpoint projects, and delivers consistent services across all assigned facilities. The technician operates as Tier 2 regional support, combining help desk escalation.

Onsite troubleshooting, and project execution responsibilities while maintaining a strong presence in the field.

• Travel to assigned plants, branches, and distribution centers to provide onsite IT support and project execution.
• Serve as the local IT representative, building relationships with plant leadership, office staff, and route supervisors.
• Conduct site visits, resolve issues onsite, and document work performed.

• Act as onsite smart hands for network, server, and infrastructure teams.
• Diagnose and repair hardware, software, and network issues.
• Install and configure workstations, printers, and network‑connected devices.

• Support DSD handheld devices used by drivers and supervisors.
• Configure, deploy, and troubleshoot handheld devices and applications.
• Assist with staging, imaging, and replacements.

• Execute IT projects such as deployments, upgrades, and migrations.
• Coordinate with corporate IT teams to ensure standardization.

• Respond to escalated support requests.
• Troubleshoot issues and guide users through resolutions.
• Document all work in ticketing systems.

• Associate or Bachelor’s degree in Computer Science, Information Technology, or related field or equivalent experience.
• 1‑3 years of IT support experience.
• Strong troubleshooting skills.
• Experience with handheld/mobile device support.
• Knowledge of Active Directory and Microsoft 365.
• CompTIA certifications.

• Network administration experience.

• Advanced computer skills.
• Advanced communication skills to coordinate activities with other departments and locations within the company.
• Ability to work independently and travel.
• Willingness to learn new technologies.

• Ability to work without direct supervision.
• Excellent leadership and interpersonal skills.
• Coachable and willing to learn.
• Ability to communicate effectively both verbally and in writing.
• Strong organizational skills.
• Ability to plan and execute operational activities.

• Must be able to read and write English and interpret various technical documents.
• Effective time management skills to achieve results through prioritizing demands.
• Demonstrates critical thinking skills and effective decision‑making skills.
• Strong attention‑to‑detail and organizational skills. Must demonstrate proficiency in essential tasks and a willingness to learn.

(S) he will be required to sit and stand for long periods of time. (S) he will be required to stoop, bend, and reach above the head and below the knees to file and retrieve data. Will be required to lift computer equipment up to 50 pounds.