More jobs:
Intermediate, Helpdesk Support Services Specialist; Tier II
Job in
Peoria, Peoria County, Illinois, 61639, USA
Listed on 2026-07-19
Listing for:
CEdge Inc
Full Time
position Listed on 2026-07-19
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support
Job Description & How to Apply Below
Scott Air Force Base, United States
Job Description Overall Assignment Description- Maintain accurate documentation, reporting, and operational records for management review.
- Support onboarding, training, and development of helpdesk staff.
- Drive a customer-focused culture that emphasizes responsiveness, professionalism, and continuous improvement.
- Ensure compliance with organizational policies, quality standards, and service commitments.
- Manage communication during service disruptions, providing timely updates and stakeholder coordination.
Needed: Configuration, maintenance, and troubleshooting of desktop platforms. Workstation upgrades, new workstation imaging/setup/installations, and replacement of workstations and peripherals. The contractor shall perform troubleshooting analysis, diagnosis, and resolution of workstation and peripheral hardware and software problems IAW approved baseline configurations for both NIPRNET and SIPRNET.
Required certification : IAT II, CCNA Security, CSA+, GICSP, GSEC, Security+CE, SSCP
WHAT’S IN IT FOR YOU?Full Benefits Package
10 Days PTO
6 Sick leaves
401K
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