Business Development Consultant

Description
Position Contributions
This role will manage and oversee 6-8 digital support projects and serve as the primary point of contact for assigned business partners.

Key responsibilities include:

Manage day-to-day execution of 6-8 Digital Support projects.
Lead client relationship management activities for assigned customers.
Coordinate onboarding and transition activities for new support initiatives.
Monitor support performance and identify trends through data analysis.
Develop and deliver monthly and quarterly business reviews for stakeholders.
Track project risks, issues, action items, budgets, and scope changes.
Identify opportunities for service expansion and support scope enhancements.
Manage project budgets, quarterly reviews, and annual quote refreshes.
Coordinate customer and dealer complaint resolution efforts.
Facilitate project meetings, planning sessions, and stakeholder communications.
Participate in quarterly Program Increment (PI) Planning activities.
Develop executive-level presentations and stakeholder status updates.
Typical Day
This role combines project management, account management, and operational oversight.
Responsibilities may include:
Reviewing support performance metrics and dashboards.
Managing customer escalations and support-related issues.
Conducting stakeholder meetings and business reviews.
Coordinating onboarding efforts for new applications.
Identifying risks and recommending process improvements.
Building executive-level PowerPoint presentations and status reports.
Collaborating with support teams, product owners, and business leaders.
Managing multiple priorities across several active support engagements.
Every day presents new challenges, requiring strong organizational skills, relationship management, and problem-solving capabilities.
Skills
Powerpoint, Project management, Microsoft office
Top Skills Details
Powerpoint,Project management,Microsoft office
Additional Skills & Qualifications
Strong understanding of both Agile and Waterfall project methodologies.
Advanced Microsoft PowerPoint skills.
Intermediate Microsoft Excel skills.
Microsoft Office Suite proficiency.
Experience maintaining project schedules, risk logs, issue logs, and status reporting.
Ability to analyze operational data and identify trends.
Experience supporting customer service, support operations, or managed services environments.

Experience with in a contact center or customer support organization.

Experience with Microsoft Project or similar project management tools.
PMP Certification preferred.
Exposure to digital products, software support, or technology organizations.
Experience Level
Intermediate Leve
Job Type & Location
This is a Contract position based out of Peoria, IL.
Pay and Benefits
The pay range for this position is $25.00 - $37.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Peoria,IL.
Final date to receive applications
This position is anticipated to close on Jul 23, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all…