Senior-level Technical Writer

Job Summary

Broadcom’s Mainframe Software Division (MSD) is seeking a highly‑skilled technical writer with experience writing for software in an Agile environment. Mainframe experience is desired but not required. The role leads the creation, curation, use, and delivery of end‑user technical documentation for high‑tech IT audiences, ensuring accuracy and adherence to standards.

• Strong project management skills
• Author, edit, test, and deliver content.
• Author audience‑appropriate content.
• Revise and restructure existing content to improve usability.
• Perform independent research to understand a product and the needs of customers and stakeholders.
• Communicate clearly and effectively with peers, colleagues, customers, and project teams.
• Set priorities and elevate issues appropriately.
• Effectively lead a writing team and coordinate communication with one or more project teams.
• Proactively identify problems and propose solutions.
• Demonstrate mastery with tools including Adobe Experience Manager, Git Hub, Microsoft Office, Confluence, Acrolinx, and other industry products and technologies, including operating systems, programming concepts, and source control.

• Content Creation and Management
  • Partner with stakeholders, customers, and Agile teams to design, create, test, curate, and deliver accurate, clear, and concise technical content for one or more products that is appropriate for multiple audiences as part of multiple Agile teams.
  • Participate in peer reviews for own and others’ work.
  • Collect, analyze, and share data to improve the customer’s experience by improving the quality of a product’s content.
  • Define and advocate for multi‑year content roadmaps for one or more products.
  • Advocate for content the customer can find and use easily, including championing department initiatives to provide quality content (such as lean content).
  • Review the user interface (UI) and partner with user‑experience (UX) designers to suggest ways to make the UI intuitive, and provide content that can be embedded in the UI.
  • Monitor and respond to customers using a variety of mechanisms to address customer feedback and ensure that content meets their needs.
  • Function as a subject matter expert for products.
• Leadership
  • Develop and implement efficient ways to manage work and overcome roadblocks to meet deadlines.
  • Responsible for own professional growth and development by staying current with department and industry standards, understanding products, customers, and competitors, meeting training deadlines, and setting challenging goals for growth.
  • Demonstrate the flexibility to take on new products and assignments as business needs require.
  • Represent the company by attending, presenting, and exerting influence at Broadcom and industry conferences, symposiums, and standards bodies.
  • Communicate, collaborate, coach/mentor, and innovate with others in alignment with core values.
  • Leverage partnerships with other departments (Education, Marketing, Product Management) to understand and improve the customer’s experience.
  • Lead content initiatives across multiple Agile teams.
  • Mentor teammates, coordinate the work of multiple content authors when assigned as team lead, and help others manage their work and meet milestones.
  • Interact with cross‑functional stakeholders to understand their function and business needs concerning technical content.
• Enable Agility
  • Be a role model for Agile team participation by actively participating in all aspects of Agile development, including ceremonies, planning, and end‑of‑sprint demos.
  • Participate in setting, meeting, and reviewing team commitments for both Agile and writing teams.
  • Proactively drive improvements and solutions by using a well‑developed understanding of assigned products, customers, competitors, standards, tools, and processes.

A senior level professional role. Evaluation, originality, or ingenuity required. Knows and applies the fundamental concepts, practices, and procedures of a particular field. Has mastered the key responsibilities. Assignments can be broad in nature. May serve as a resource to others to resolve complex problems and issues. Instructions…