Machine Operations Support Specialist

Description

The Technology Support Specialist serves as a frontline technical resource supporting customers and dealers with both machine-related and digital technology solutions. This role is responsible for diagnosing and resolving issues through phone, chat, and other remote support channels, while delivering a high-quality customer experience.

The ideal candidate possesses strong troubleshooting skills and hands-on experience with heavy equipment systems, including electrical diagnostics, fault code analysis, and machine performance issues.

This position requires the ability to interpret technical documentation and wiring schematics, identify root causes, guide customers through resolutions, and appropriately escalate complex issues. Successful candidates combine mechanical aptitude, technical curiosity, and strong communication skills to effectively support customers in a fast-paced environment.

Key Responsibilities

Provide technical support to customers via phone, chat, and digital channels.

Diagnose and troubleshoot machine, electrical, and digital technology issues.

Interpret wiring schematics, service information, and technical documentation.

Document customer interactions, troubleshooting steps, and resolutions.

Collaborate with internal teams to resolve complex technical issues.

Deliver a positive customer experience while maintaining ownership of support cases.

Top Skills

Heavy Equipment Diagnostics & Troubleshooting

Electrical Systems & Schematic Interpretation

Technical Customer Support & Communication

Skills

engineer support, heavy equipment, wiring layouts, Support, Troubleshooting, Customer service

Top Skills Details

engineer support,heavy equipment,wiring layouts

Additional

Skills & Qualifications

Heavy equipment, construction equipment, or diesel engine troubleshooting

Electrical and electronic diagnostics

Reading and interpreting wiring schematics and service manuals

Root cause analysis and problem-solving

Fault code diagnostics and troubleshooting

Telematics and connected equipment technologies

Remote technical support (phone, chat, email)

Customer service and conflict resolution

Technical documentation and case management

Microsoft Office and support ticketing systems (Salesforce, Service Now, etc.)

Knowledge of hydraulic, electrical, and mechanical systems

Parts and service support experience

Ability to multitask in a fast-paced support environment

Job Type & Location

This is a Contract position based out of Peoria, IL.

Pay and Benefits

The pay range for this position is $28.00 - $28.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

- Medical, dental & vision
- Critical Illness, Accident, and Hospital - 401(k) Retirement Plan
- Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability
- Health Spending Account (HSA) - Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Peoria,IL.

Final date to receive applications

This position is anticipated to close on Aug 8, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems…