Field Network Engineer

Field Network Engineer

Job description:

The Field Network Engineer use their technical knowledge to install, configure, and customize healthcare infrastructure systems after an initial purchase of hardware or software.

• To be considered for this role, candidates must reside within IL, WI, IA, MO,
• Location of work may vary across the United States.

This is a 90% travel position.

• Monday morning through Friday afternoon on the road
• Home most weekends
• Overnight hotel stays Monday–Thursday
• Company vehicle provided
• Hotels, airfare (when applicable), fuel, meals, and travel expenses are company paid

• Assess and remediate existing infrastructure to support installation of new solution. May also perform installation, validation, and connectivity on assigned equipment.
• Leverage technical knowledge to install, monitor, and customize clients' systems after an initial purchase of hardware or software. Ensure a client doesn't only buy a product but has a positive experience with it.
• Collaborate and partner with Sales, Project Manager, Network Design and Digital services, customer IT and biomed to implement solutions sold.
• Consulting with IT and biomed on customer requirements for installation and address cyber security concerns.
• Function as co-lead; develop and maintain strong relationships and frequent communications with customers and sales to proactively identify customer needs, ensure resolution, proper follow-up, and ongoing customer satisfaction.
• Responsible for prompt administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, technical project plans, technical walk thru and post warranty conversations with customer.
• Manage vendor service as needed.
• Mentoring and coaching local FE on installed solution. Providing instruction to personnel on equipment operation, diagnostics, effective use, and repair.
• Supports engineering new product releases

• 3-5 years of experience in IT
• 1-3 years of experience in installing and configuring network equipment
• Certified in CompTIA Network+, CCNA, or CCWA
• Bachelors or associates degree or equivalent experience
• Demonstrated experience with communicating and remediating networking infrastructure
• Demonstrated experience implementing disaster recovery procedures
• Maintaining current knowledge and understanding of security and networking best practices to offer the best solutions and protection to company systems
• Understanding of cyber security vulnerabilities
• Strong written and oral communication skills
• Comfortability working in a healthcare setting

• Candidate must be able to lift, carry, push, and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time.
• Candidate must also be able to reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity.
• Specific vision abilities required by this job may include color, close vision, distance vision, peripheral vision and depth perception.

• Must have and maintain a valid Driver's License.
• Willingness to be available "after hours", including weekends, for critical issues and coverage, as necessary.
• Willingness to travel across the US, up to 90%

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Employer-paid Life insurance + AD&D
• Paid time off
• Retirement plan
• Vision insurance