Field Network Engineer

* Field Network Engineer
*
* Job description:

* The Field Network Engineer use their technical knowledge to install, configure, and

customize healthcare infrastructure systems after an initial purchase of hardware or

software.

* _*To be considered for this role, candidates must reside within IL, WI, IA, MO,
* _

* _*Location of work may vary across the United States.
* _

* Travel Requirements
* This is a 90% travel position.

* Monday morning through Friday afternoon on the road

* Home most weekends

* Overnight hotel stays Monday–Thursday

* Company vehicle provided

* Hotels, airfare (when applicable), fuel, meals, and travel expenses are company paid

* Responsibilities:
* * Assess and remediate existing infrastructure to support installation of new solution. May also perform installation, validation, and connectivity on assigned equipment.

* Leverage technical knowledge to install, monitor, and customize clients' systems after an initial purchase of hardware or software. Ensure a client doesn't only buy a product but has a positive experience with it.

* Collaborate and partner with Sales, Project Manager, Network Design and Digital services, customer IT and biomed to implement solutions sold.

* Consulting with IT and biomed on customer requirements for installation and address cyber security concerns.

* Function as co-lead; develop and maintain strong relationships and frequent communications with customers and sales to proactively identify customer needs, ensure resolution, proper follow-up, and ongoing customer satisfaction.

* Responsible for prompt administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, technical project plans, technical walk thru and post warranty conversations with customer.

* Manage vendor service as needed.

* Mentoring and coaching local FE on installed solution. Providing instruction to personnel on equipment operation, diagnostics, effective use, and repair.

* Supports engineering new product releases

* Desired

Qualifications:

* * 3-5 years of experience in IT

* 1-3 years of experience in installing and configuring network equipment

* Certified in CompTIA Network+, CCNA, or CCWA

* Bachelors or associates degree or equivalent experience

* Demonstrated experience with communicating and remediating networking infrastructure

* Demonstrated experience implementing disaster recovery procedures

* Maintaining current knowledge and understanding of security and networking best practices to offer the best solutions and protection to company systems

* Understanding of cyber security vulnerabilities

* Strong written and oral communication skills

* Comfortability working in a healthcare setting

* Special

Physical Requirements:

* * Candidate must be able to lift, carry, push, and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time.

* Candidate must also be able to reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity.

* Specific vision abilities required by this job may include color, close vision, distance vision, peripheral vision and depth perception.

* Other Requirements:
* * Must have and maintain a valid Driver's License.

* Willingness to be available "after hours”, including weekends, for critical issues and coverage, as necessary.