Product Support Engineer — SLA-Driven, Impactful
Job in
Peoria, Peoria County, Illinois, 61639, USA
Listed on 2026-08-25
Listing for:
Aditi Consulting
Full Time
position Listed on 2026-08-25
Job specializations:
-
IT/Tech
Job Description & How to Apply Below
Aditi Consulting seeks a proactive Tier 1 Support Specialist in Peoria, IL to review case details, clarify questions, and provide clear next steps. You will research using internal resources and document findings in the case record.
You will monitor queues to meet SLA goals, address aging cases, and collaborate with internal client and supplier resources to drive resolution, documentation improvements, and customer experience.
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