AI Routing Specialist

Description

Job Summary:

AI Central is CDW's hub for AI opportunity activation, providing a single front door to AI capabilities across practices, partners, and compensation models. The Opportunity Triage, Routing & Assignment role ensures every AI opportunity is captured, qualified, and routed to the right resource quickly and consistently.

This operations-first role runs AI Central's intake engine. The role owner manages lead-flow processes, CRM configuration, reporting, and agentic tooling to keep opportunity management visible, measurable, and fast to connect sellers with practiceteamsso no opportunity is missed.

AI Opportunity Intake & Lead-Flow Operations

• Own end-to-end AI intake so every lead is captured, logged, and advanced to qualification.

• Monitor inbound signals including seller requests, partner referrals, MQLs, and customer inquiries.

• Maintain intake controls and audits to prevent leakage and recover stalled opportunities.

• Serve as first contact for sellers, providing clear SLAs and acknowledgments.

Agentic Lead-Flow Development

• Coordinate with business consultants to develop requirements for an agentic opportunity system that automates intake, qualification, routing recommendations, and CRM updates with human-in-the-loop checkpoints.

• Partner with business consultants and technical teams to build out agentic lead-flow.

• Define human-in-the-loop controls for review, approval, and override of automated routing.

• Pilot and iterate components; track automation coverage, routing accuracy, and SLA performance.

Routing & Practice Assignment

• Act asprimaryhuman-in-the-loop engagement alongside BCG routing agent for edge cases (est.