Digital Operations & Incident Excellence Lead
Job in
Peoria, Peoria County, Illinois, 61639, USA
Listed on 2026-09-08
Listing for:
Caterpillar Brazil
Full Time
position Listed on 2026-09-08
Job specializations:
-
IT/Tech
IT Project Manager, AI Business & Operations, IT Specialist
Job Description & How to Apply Below
Caterpillar Inc. is seeking a Digital Operations Excellence Manager for Cat Digital to lead ITSM Problem Management across Cat Digital Operations, focusing on reducing repeat incidents and strengthening service stability for critical digital services.
The role drives root cause analysis, manages known errors and workarounds, and partners with technical, business, and operations teams to prevent recurrence and reduce customer impact.
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