CE IT Technician

If you are wondering what makes Trimedx different, it's that all of our associates share in a common purpose of serving clients, patients, communities, and each other with equal measures of care and performance. Everyone is focused on serving the customer and we do that by collaborating and supporting each other Associates look forward to coming to work each day Every associate matters and makes a difference It is truly a culture like no other — We hope you will join our team!

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Works with clinical leadership, nursing staff, client IT, integration experts, and vendors on design, development, testing, implementation, and support of medical device integration with hospital electronic medical records. Troubleshoots and resolves issues with medical device integration points and facilitates the resending and/or correction of data and reports in hospital EMR. Works with vendors, client IT, and networking groups on design of and improvements to the networking environment for Clinical Engineering-supported systems and servers, including knowledge and deployment of VLANs and application of firewall rules.

Works with vendors, client IT, and hospital leadership on mitigation of issues stemming from end-of-life and end-of-support of systems, software levels, and operating systems. Provides full life-cycle support on all integrated Medical Equipment within the hospital system. Installs and/or manages the OEM/vendor to install approved OEM patches in covered devices. Supports, monitors and manages the Connected Device Inventory. Provides professional expertise, guidance and assistance related to networked and/or integrated medical devices or systems in the area of Clinical Engineering-IT (CE CYBER) Systems and CDI, including mentoring, technical assistance, and/or coordinated technical training and mentoring to Clinical Engineering associates as needed.

Promotes maintenance and repairs on production medical device systems across the Client’s healthcare enterprise. Monitors, services and supports clinical equipment utilizing networking technologies, Unix or Windows-based controllers. Troubleshoots medical equipment and/or MDI hardware and software to ensure data connections. Sets-up and configures of CDI interface hardware for use in the production CDI environment. Verifies proper data flow conditions on the CDI network.

Responds to CDI trouble calls pertaining to data flow issues from customers. Provides remote support for network issues and escalates issues appropriately to CE, HIT and/or vendors. Records activities related to maintenance, support and project activities in the Clinical Asset Maintenance and Management System (RSQ). Works with vendors on hardware and software patch implementation for medical equipment per TRIMEDX operating policies and procedures.

Develops and supports data/configuration backup processes, installation and upgrades of medical equipment, related servers and workstations. Works with Client IT and various medical device and software vendors to lab test solutions prior to these solutions being put into the production environment. Evaluates incoming equipment and its documentation. Documents these configurations for the Clinical Engineering Department and Client IT team. Provides training to Clinical Engineering associates on customized configuration and maintenance solutions developed for reintroducing integrated equipment back into the environment after repair.

Monitors and evaluates proposed software revisions to medical equipment systems; actively tracks to ensure systems are being upgraded. Supports other Clinical Engineering tasks, troubleshoots non-networked and integrated medical devices as needed. Develops working knowledge and skills to the level attainable for all server based medical equipment applications that Clinical Engineering is responsible for, as defined by the scope of the Client agreement;

acts as a System Administrator in partnership with Client IT and Clinical teams for these systems. Performs other duties as assigned.

Work…