Senior Digital Program Manager

Diversified Services Network, Inc. (DSN) is seeking a full-time Senior Digital Program Manager to join our team in their choice of our Chicago, IL, Peoria, IL or Dallas, TX office locations. We offer a hybrid work model
, requiring onsite work when needed, benefits, PTO, 401k, and more! If you're looking to grow your career within an extremely reputable, stable Fortune 100 company - let’s talk!

The Senior Digital Program Manager is responsible for the delivery of platform features and capabilities across multiple development and scrum teams, interfacing with technical staff, management, and business resources. This role manages the delivery of a group of related projects that support a common program goal aligned with digital strategy, while providing leadership and mentorship to less experienced project managers.

• Manage the planning and execution of project deliverables, ensuring successful, on-time, on-budget, and error-free completion of projects
• Manage the project charter, communications, metrics, reporting, and overall program plan, including dependencies between related projects and program budget

• Use knowledge of cloud-based platforms and digital processes, along with business acumen, to guide cross-functional teams in project execution
• Manage multiple projects concurrently
• Apply advanced knowledge of the organization's products and services, internal systems and processes, and relevant external factors (competitors, laws and regulations, market conditions) to meet or exceed customer expectations
• Serve as the principal communicator with clients and internal stakeholders regarding project status
• Identify and manage risks and issues; log and review program risks with stakeholders and take timely action to mitigate or eliminate them
• Define program scope and success indicators to realize program benefits within a defined timeframe
• Apply Agile or Waterfall program management methodology as relevant to program execution, following current industry practices (e.g., Dev Ops, Continuous Integration/Continuous Delivery) to maximize velocity and innovation
• Prioritize program requirements in partnership with the Product Owner and other stakeholders
• Develop the communication plan and stakeholder management plan for the program, including a stakeholder register and analysis of stakeholder positions
• Provide regular updates to business stakeholders and consumers of program deliverables
• Create and manage dependencies across active projects, collaborating across the program to leverage diverse ideas
• Provide leadership and mentorship to project managers within the program, evaluating team members and identifying resources or training needed to strengthen the team
• Develop a rough order of magnitude for the program budget, track actuals, and complete quarterly spend forecasts
• Communicate program status using a visual reporting tool and maintain program artifacts, including lessons learned, in a shared, accessible location
• Serve as an advocate for the program to support its successful adoption

• Bachelor's degree in Information Systems, Computer Science, or a related field AND 8+ years of professional experience in this capacity,
  OR
• Master's degree AND 5+ years of experience
• Experience working with large programs or enterprise organizations

• 5+ years of experience with Agile project management
• Experience working with data engineering teams on end-to-end application and data migration initiatives
• Technical education or background in developmental engineering management
• Knowledge of Microsoft Azure Dev Ops
• Experience managing software development projects/programs in large matrix organizations
• Familiarity with the application development life cycle

• Experience leading cross-organizational system testing teams
• Scrum Master certification
• Familiarity with manual and automated system testing techniques
• AWS Cloud certification

• Advanced interpersonal skills to foster cooperative working relationships inside and outside the department
• Ability to drive issues to resolution
• Excellent communication skills, with the ability to engage effectively with all levels of the organization

• 401(k)
• Dental insurance
• Vision Insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid Holidays

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