System Administrator​/Desktop Support Engineer - U.S. Citizens

Job Description

Currently, ARES Solutions, Inc. (ARES) is looking for a Tier II System Administrator to support the Executive

Office of Immigration Review (EOIR) at their court location in Chicago, IL. The individual

will be responsible for providing IT support for the users at the Chicago, IL court as well as

various other court locations in the region. The engineer will work closely with other support

engineers located at EOIR Headquarters in Falls Church, VA for any issues they are unable to

resolve independently.

The following are the primary responsibilities of the Field Engineer:

Desk-side Support which includes;

o In depth knowledge of Windows 11 Operating System

o Experience in imaging desktops/ laptops

o Experience in troubleshooting VPN connectivity

o Experience in providing support for Office 2016 / O365 applications

o Experience in troubleshooting cabling issues and be able to install data drops and

run their associated cabling to the patch panel

o Asset Inventory Support

Conduct physical inventory of assets

Conduct scheduled and random electronic inventories

Process computer equipment for excess and disposition

Maintain accurate asset records for all Government property for which the

engineer is responsible

o Disposal Preparation Support

Ensure disposal policies and procedures are employed

Ensure every device is wiped/degaussed prior to site removal

o Video Conferencing and Audio/Video OM

Troubleshoot system problems and repairs

Work with support staff for remote troubleshooting and repairs

Assist in setting up presentation devices and Video Conference units

Set up, ensure functionality, be available during events and shut down

video conferences

Experience with Crestron, VIQ applications and Cisco VTC equipment is

a plus.

o Local On-Site Cabling

Restart wiring closet cabling electronics including switches or other

network devices

Replace defective cabling electronics and simple replacement of defective

cabling electronics and components such as switch blades

Experience in providing support for peripheral devices to include but not

limited to printers and mini-switches.

Server Support which includes

o Experience with DHCP, Print Servers, Active Directory 2016

o Experience with server hardware to assist with the replacement of defective parts.

o Experience with SCCM is a plus.

Excellent communications skills:
Written and Verbal

Performs other duties as assigned

Educational Requirements:

Requires Bachelor’s degree in Information Technology or equivalent and 7+ years of related

experience.

Clearance Requirements:
Ability to obtain a DOJ Public Trust (Must obtain clearance

prior to setting start date

Travel:
Must be willing to travel in and out of State when requested. ARES provides a credit card for travel. Travel requirements are minimal outside of State.

Physical Requirements:

Sedentary work that primarily involves sitting/standing/talking/walking.

Frequently moves Audio/Visual or Computer equipment weighing up to 50 pounds

across and/or around a business campus of large facility.

Remaining in a stationary position, often standing, or sitting for prolonged periods.

Moving about to accomplish tasks or moving from one work site to another.

Communicating with others to exchange information.

Working with computers.

ARES Solutions, Inc (ARES), is an award-winning Small Business headquartered in Fredericksburg, Virginia. Our unwavering commitment to providing the highest level customer service enables our customers to concentrate on achieving their strategic and operation objectives. With a highly skilled workforce, we offer a broad range of technical services and management support to provide "best value" to our customers.

Our reputation for taking care of our customers and employees is demonstrated by our management's receipt of the USDA's Secretary's Honors Award, and the USDA's Small Business Contractor of the Year Award in 2004, 2005, and 2008. Long term relationships with customers and superior support services provided by an excellent technical staff with low turnover, are the cornerstone of our business.

ARES specializes in providing system and soft