Claim Examiner-Ocean Marine

About Us

We’re not like other insurance companies. From our specialty products to our business model, our culture to our results — we’re different. Different is who we are, and how we work, interact, deliver and succeed together. Creating a different and better insurance experience doesn’t just happen. It takes focus and a shared passion for going beyond the expected to forge relationships and deliver care that makes a difference.

This approach rises from and is supported by our talented, ethical and smart team of employee owners united around a single purpose: to work alongside our customers and partners when they need us, in unexpected ways, with exceptional results. Apply today to make a difference with us. RLI is a Glassdoor Best Places to Work company with a strong, successful background.

For decades, our financial track record has been stellar — a testament to our culture and validation of our reputation as an excellent underwriting company.

• Responsible for investigating and negotiating ocean marine claims to resolution, which includes cargo, hull, P&I, liability and marine property claims.
• Investigates origin and cause of claims by contacting the appropriate parties including insureds, claimants, agents, attorneys, surveyors, experts, the special investigation unit, other adjusters, salvors, etc.
• Identifies complex issues and seeks assistance as needed. Handles claims on a good faith basis.
• Conducts and handles claim negotiations with insureds, claimants, and public adjusters.
• Responds to customer inquiries and makes appropriate decisions.
• Interprets and determines policies, leases, by‑laws, declarations, articles and contract coverages.
• Proactively provides all parties with claim process and status as appropriate; answers questions or redirects to other areas.
• Collaborate with colleagues in a team environment to resolve complex claims issues.
• Willingness to travel for claim handling when appropriate.

Typically requires a bachelor’s degree in Business, Insurance, or a related field and 2 or more years of relevant insurance related experience preferred, but not required.

• Must be proactive in initial investigation, claim handling, vendor management (including marine surveyors, engineers, attorneys, salvors, etc.) and resolution of claims.
• Superior verbal and written communication skills to work effectively with internal and external customers.
• Strong attention to detail.
• Strong analytical, investigative, and problem resolution skills.
• Proactive approach with initial investigation, claim handling, vendor management, and resolution.
• Working knowledge of the commercial and/or marine industry.

The base salary range for the position is listed below. Please note that the base salary is only one component of our robust total rewards package  salary offered will take into account a number of factors including, but not limited to, geographic location, experience, scope & responsibilities of the role, qualifications/credentials, talent availability & specialization, as well as business needs. The below range may be modified in the future.

$57,889.00 - $81,189.00

At RLI, we're all owners. We hire the best and the brightest employees and allow them to share in the company's success through our Total Rewards. With the Employee Stock Ownership plan at its core, the Total Rewards program includes all compensation, benefits and perks that come with being an RLI employee.

• Annual bonus plans
• Employee stock ownership plan (ESOP)
• 401(k) — automatic 3% company contribution
• Annual 401k and ESOP profit‑sharing contributions (Up to 15% of eligible earnings)

• Paid time off (PTO) and holidays
• Paid volunteer time off (VTO) to support our communities
• Parental and family care leave
• Flexible & hybrid work arrangements
• Fitness center discounts and free virtual fitness platform
• Employee assistance program

• Comprehensive medical, dental and vision benefits
• Flexible spending and health savings accounts
• 2x base salary for group life and AD&DD insurance
• Voluntary life,…