Desk Property Adjuster

National General is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. We offer home, auto and accident and health insurance, as well as other specialty niche insurance products, through a large network of independent insurance agents, as well as directly to consumers.

Job Description

As a Desk Property Adjuster, you will be responsible for investigating and confirming the facts of loss for Homeowners claims. This role includes determining coverage and damages, and adjusting and negotiating claims within assigned authority levels. You will manage the full lifecycle of the claim, including supplements. Throughout the process, you will provide timely, clear communication to customers, keeping them informed as their claim progresses.

We are seeking an experienced Property Adjuster with proficiency in Xactimate and a strong foundation in claims handling, including supplements and full claim ownership. The ideal candidate will demonstrate strong organizational skills, a proactive approach, excellent customer service, and the ability to adapt in a fast‑paced environment. Experience handling claims in both field and desk settings is strongly preferred.

• Applies extensive experience in the Adjuster II level or a rotation into a specialty position (Coverage, Investigation Specialist, Litigation, Large Loss, Water Mitigation, Desk Review)

• For claims involving fraud or subrogation, partners with assigned reps from those areas to achieve best outcome

• Recognizes and identifies key components of residential construction and repair, including structural integrity and home systems

• Identifies the most complex customer needs and works to meet those needs using appropriate customer service skills

• Determines subrogation or fraud potential and how to handle

• Demonstrates advanced understanding of insurance policies written by the company, the industry, and organizational relationships within the company and department

• Handles investigation regarding all aspects of the most complex Homeowners first party claims (coverage, damages and subrogation) with the exercise of discretion and independence within increased level of authority

Supervisory Responsibilities

• This job does not have supervisory duties.

Sign On Bonus:

You may be eligible for a $1,000 Licensing Sign on Bonus if you have the applicable active licenses needed for this role. This could include Home Resident Property & Casualty License, Designation

People who have previously worked for Allstate, including its family of companies, are not eligible for this sign-on bonus.

#LI-AS

Skills

Analytical Thinking, Customer Satisfaction, Homeowners Claims, Organizing, Property Damage Claims, Property Insurance Claims, Xactimate

Compensation

Base compensation offered for this role is:
Inside Property Cons I: $53,500./salary
Inside Property Cons II: $56,000./salary
Inside Property Sr. Cons I: $68,500./salary
Compensation is based on experience and qualifications. Total compensation for this role may include additional components, such as incentive pay (for example, commission or bonus), if applicable.

As a requirement of employment, individuals who currently hold an active insurance license must terminate all existing appointments prior to onboarding and must not hold any outside appointments at any point during employment. Applicants seeking an adjuster role who also hold a resident producer license must formally surrender that license when instructed to by the licensing team. By proceeding with the application process, applicants acknowledge and accept these licensing requirements and agree to comply.

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of…