Frame Repair Technician

Position Overview

The major function of this position is to evaluate damaged sunglasses to determine warranty coverage or repair options in accordance with Maui Jim product standards, and to perform physical repair, including alignment and cleaning of damaged sunglasses.

• Monday-Friday 11:30 AM – 8:00 PM
• Monday-Friday 6:30 AM – 3:30 PM

$18.00 per hour

• Inspect and evaluate returned damaged sunglasses to determine repair options, including determining warranty coverage as applicable.
• Document condition of received damaged sunglasses and all parts and charges required for repair completion accurately into the ERP system.
• Perform physical repair of sunglasses, including alignment and cleaning, with proper packaging according to department standards.
• Maintain department standards for quantity and quality of production output.
• Perform all other work‑related duties as requested or required.

• High school graduate with 1-3 years of customer service experience or equivalent education.
• Technical or repair background.
• 4-5 years of customer service experience preferred.

• Attention to detail.
• Good hand-eye coordination.
• Typing – 40 words per minute.
• Strong customer service skills.

• Ability to communicate in a variety of business settings.
• Ability to utilize a PC.
• Ability to utilize a variety of frame repair tools.
• Ability to lift 10 lbs.
• Ability to work on a computer terminal.
• Ability to move around throughout the department between repairs to retrieve parts and send completed repairs down for shipment.

• Low insurance premiums on medical, dental, and vision
• Flexible spending accounts
• Health savings accounts (with company match)
• Short-term and long-term disability
• Voluntary critical illness and accident coverages
• Tuition reimbursement
• Paid paternity and maternity leave
• Paid time off
• Paid holidays
• Company-paid life AD&D insurance
• Voluntary life & AD&D insurance
• 401K match
• Paid bereavement
• Employee assistance program