Legal Expense Analyst; Hybrid

About Us

We’re not like other insurance companies. From our specialty products to our business model, our culture to our results —we’re different. Different is who we are, and how we work, interact, deliver and succeed together. Creating a different and better insurance experience doesn’t just happen. It takes focus and a shared passion for going beyond the expected to forge relationships and deliver care that makes a difference.

This approach rises from and is supported by our talented, ethical and smart team of employee owners united around a single purpose: to work alongside our customers and partners when they need us, in unexpected ways, with exceptional results. Apply today to make a difference with us. RLI is a Glassdoor Best Places to Work company with a strong, successful background.

For decades, our financial track record has been stellar — a testament to our culture and validation of our reputation as an excellent underwriting company.

• Complete legal bill review audits for compliance with RLI Billing Guidelines.
• Review, analyze and audit law firm invoices to determine accuracy, reasonableness and compliance with agreed upon fee structure.
• Develop working relationship with claim adjusters and staff to process payment of legal invoices promptly.
• Document e-billing processes including specific steps for law firms. Propose best practices for e-billing procedures. Develop and test new e-billing procedures.
• Assist law firms with e-billing issues, ensure compliance with all electronic billing guidelines and timelines, ensure invoices are uploaded to correct matters and assist to remedy errors.
• Communicate situations to management that may require follow up, such as rate issues, delays in billing, difficult requests, etc.
• Advance and own all aspects of the Claim Department’s legal e-billing program, including budgets, expense tracking, ensuring vendor compliance, etc.
• Communicate with claim adjusters, as necessary, to discuss particular legal activities and their appropriateness for the defense of the claim.
• Respond effectively to billing inquiries from the law firms.
• Build and maintain working relationships with law firms.
• Assist in other duties as needed.
• Stay knowledgeable of trends in legal software.

• Typically requires a Paralegal degree
• 2+ years of related experience
• Working knowledge of legal procedure
• [OR] equivalent level of education and experience

• Ability to use analytical methods in claim processes to find workable solutions.
• Ability to generate innovative solutions within the claims department.
• Ability to communicate findings and recommendations effectively to internal and external contacts on claim department matters.
• Ability to oversee e-billing processes (matter creation, invoice review, etc.) and own the business relationships with outside counsel and key vendors for the Claims Department.
• Proficient in Microsoft Office Suite, specifically Excel. SaaS company experience preferred.

Base Pay Range: $21.69 - $29.82

At RLI, we offer a robust total rewards package. The salary offered will take into account a number of factors including, but not limited to, geographic location, experience, scope & responsibilities of the role, qualifications/credentials, talent availability & specialization, as well as business needs. The below range may be modified in the future.

• Annual bonus plans
• Employee stock ownership plan (ESOP)
• 401(k) — automatic 3% company contribution
• Annual 401k and ESOP profit‑sharing contributions (Up to 15% of eligible earnings)

• Paid time off (PTO) and holidays
• Paid volunteer time off (VTO) to support our communities
• Parental and family care leave
• Flexible & hybrid work arrangements
• Fitness center discounts and free virtual fitness platform
• Employee assistance program

• Comprehensive medical, dental and vision benefits
• Flexible spending and health savings accounts
• 2x base salary for group life and AD&D insurance
• Voluntary life, critical illness, & accident insurance for purchase
• Short-term and long-term disability benefits