Group Vice President - Heartland

Overview

The Group Vice President leads a team of Regional Operations Directors, creating the culture, structure, and accountability that enable hospitals to consistently deliver exceptional medical outcomes, outstanding client and Associate experiences, and sustainable business performance.

NOTE:

This role requires candidates to reside in the Heartland area, preferably, Wisconsin, Illinois or Indiana.

• Group P&L performance, strategic growth, and long-term value creation
• Operational excellence at scale, including labor productivity and para-labor optimization
• People‑first leadership, advancing the Associate experience, open communication, and talent development
• High- quality, compliant, and progressive veterinary medicine

• Own Group P&L and KPI performance by driving strong execution through regional teams holding leaders accountable for operational results and using data, discipline, and decisive leadership to elevate hospital performance and deliver consistent, scalable outcomes.
• Drive and reinforce disciplined execution of enterprise‑designed programs (VCA and United in Care) by driving adoption, operational consistency, and alignment while minimizing stand‑alone local solutions to ensure scalable, network‑wide impact.
• Contribute to the design and execution of growth strategies to expand access to high quality veterinary medicine through the implementation of new client acquisition initiatives and client engagement resources.
• Oversee Group financial and business performance, ensuring long‑term health and sustainability of hospitals.
• Lead capital planning, facility improvements, and marketing strategy to elevate hospital performance and brand experience.

• Model VCA’s mission and The Five Principles of Mars, Inc., setting the cultural tone for the organization and fostering a purpose‑driven, high‑trust environment where teams thrive.
• Foster an inclusive and collaborative environment that prioritizes psychological safety and open communication and cultivates shared accountability across teams.
• Partner closely with Medical Operations, People & Organization, Finance, Talent Acquisition, Marketing, Facilities, and other support functions to drive alignment and unlock impact.
• Break down silos and bring a United in Care mindset to day‑to‑day operations and key business initiatives improving cross‑hospital collaboration.

• Model and support the Triad of Care model, working with Medical Affairs and Medical Operations leaders (Medical and Patient Care) to ensure consistent communication, effective resource use, and aligned medical training and Associate development programs across hospitals.
• Ensure consistent delivery of exceptional medical care, client experience as measured by NPS, and operational excellence across all hospitals.
• Partner with Medical Operations Leadership in attracting, hiring, onboarding, retaining, and developing veterinarians.
• In coordination with Field and Hospital Leadership, develop and support new doctors and new grad onboarding, training and integration into hospitals.
• Foster optimal doctor productivity by optimizing workflows, strengthening operational and development practices, delivering appropriate feedback, ensuring medical quality and outcomes remain reliable and consistent across hospitals.

Fulfill other related duties as assigned.

• Bachelor’s Degree / MBA or DVM Preferred
• 10+ Years Related Experience / 12+ Preferred
• Language Proficiency:
  Ability to read, write and speak English

• Advanced digital fluency with productivity platforms, including MS365, leveraging cloud‑based tools to enhance communication, planning, and operational execution.

• Ability to relocate for career pathing
• Participation in relevant national or state associations
• All degrees will be deemed “or equivalent combination of education and experience” unless absolutely required to do the job (i.e., DVM degree for Veterinarian, Law degree for Attorney, etc.)

• Strong proficiency in data and…