Volunteer Services Director

Volunteer Services Director – Job Description

The Volunteer Services Director is responsible for staffing, operations, planning and development for the Volunteer Services Department. Provides direction and support to the volunteer services staff and works in collaboration with the Guild to support their efforts.

• Leader‑Coach: Leads by example. Inspires, nurtures and challenges others to reach their full potential. Cooperates, collaborates, and forms partnerships. Retains and selects people who fit the organizational culture of Service Excellence. Demonstrates passion and compassion. Expresses appreciation for time and effort and offers rewards.
• Leader‑Communicator: Consistently uses cascade learning to keep others informed. Demonstrates strong presentation and listening skills. Respects all others and their opinions. Provides timely and constructive feedback. Accepts constructive feedback.
• Leader‑Life Long Learner: Pursues learning opportunities. Commits to professional leadership development. Identifies and seeks best practices. Takes risks, is resilient and learns from mistakes.
• Leader‑Safety Advocate: Ensures a safe environment and practices for patients and employees.
• Leader‑Service Champion: Commits and leads others to service excellence. Sets and achieves goals and/or productivity measures. Commits actions to benefit the community we serve.
• Leader‑Steward: Practices stewardship in the management of people, materials, and finances. Meets defined objectives within established deadlines.
• Leader‑Values Compass: Demonstrates integrity and high ethical standards.
• Management‑Accountable: For managing day‑to‑day operations.
• Management‑Actively participates: In ongoing continuing education opportunities to accomplish both personal and professional self‑development and to remain current in healthcare issues and department specific trends.
• Management‑Develops and administers: Staffing schedules to maximize utilization of material and human resources to achieve superior patient/customer service.
• Management‑Develops creative solutions: as required in solving conflicts or complex problems; works to structure win‑win solutions when possible.
• Management‑Ensures compliance: With all regulatory agencies governing health care delivery and the rules of accreditation.
• Management‑Focuses on establishing stability: And reducing variance in the operations of all departmental functions. Promotes and utilizes Quality Improvement principles and methods to achieve continuously improving departmental services and systems. Responds to appropriate requests and initiatives from Vice Presidents, other Directors and Managers, physicians, and staff to improve services.
• Management‑Responsible for development, implementation, and evaluation of departmental policies, procedures, protocols and standards: To maintain a high quality level of service.
• Management‑Seeks opportunities: To more fully incorporate staff into daily operations.
• Serves as the liaison for the Health Center and Volunteer Guild.
• Supports the fund raising activities of the Guild.
• Assists in the planning and implementation of Guild sponsored activities and events.

• Bachelor's Degree (Required)

Estimated Compensation Range: $73,694.40 - $ (Pay based on experience). Eligible for participation in Management Incentive Compensation Program.