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Delivery Manager
Job in
Peoria, Peoria County, Illinois, 61639, USA
Listed on 2026-07-25
Listing for:
YASH Technologies
Full Time
position Listed on 2026-07-25
Job specializations:
-
Management
IT Project Manager, Account Manager, Client Relationship Manager, Project & Program Management
Job Description & How to Apply Below
- Lead and oversee the delivery of large-scale, complex programs for the customer, ensuring adherence to timelines, budgets, and quality standards
- Manage a team of on-site personnel, providing strategic direction and ensuring performance excellence
- Serve as the principal point of contact for the customer, translating business requirements into actionable delivery plans
- Partner with the Account Manager to identify account mining opportunities and expand the service portfolio within the customer organization
- Coordinate and manage relationships across multiple service lines (Digital, Automation, SAP, QAD, and others) to provide integrated solutions to the customer
- Maintain outstanding stakeholder management and communication, ensuring transparency and alignment across all organizational levels
- Proactively identify delivery risks and implementation challenges, developing and executing resolution strategies
- Ensure customer satisfaction through consistent delivery oversight, issue resolution, and continuous service improvement
- Lead the hand-off process from Account Manager discovery to program execution, ensuring seamless transition and comprehensive coverage
Required Qualifications
- MBA degree (or equivalent) in addition to an IT undergraduate degree
- Minimum 15+ years of IT services delivery experience, with demonstrated success in large-scale program delivery
- Proven track record of managing large program delivery engagements for major US-based customers
- Strong understanding of account mining and new opportunity identification within existing customers
- Experience managing teams of professionals in on-site/remote delivery models
- Demonstrated expertise in delivery oversight, problem identification, and issue resolution
- Outstanding stakeholder management and communication skills
- Experience working across multiple service lines or business units within a complex organization
- Proven ability to translate customer business needs into delivery strategies and technical solutions
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